Telus Card Production Team Lead - THFS in ON, Canada

Position Overview:

This is an amazing opportunity for a high performing individual to join the Card Production team. In this role, as a key member of our TELUS Health team, you will be at the forefront of providing excellent customer service. You will play a role in the management and execution of client facing activities surrounding drug card production.

This position will provide you with broad exposure to the business leaders and members of various cross-functional teams. If you thrive in a fast-paced environment, are detail-oriented, love collaboration, and have 3-5 years’ experience in client facing operations; then read on, as we are looking for someone like you!

*Responsibilities: *

  • Liase between 3rd party vendor and customers to ensure client requirements are met around order and delivery of drug card orders

  • Support the management and billing of the card production portfolio

  • Lead and deliver process improvement efficiencies to ensure reliability and sustainability of the drug card portfolio

  • Perform user account duties as required

Required Knowledge:

  • Superior organisation skills

  • Problem solving outside of the box thinking

  • Superior customer service skills

Required Skills & Abilities:

  • Excellent written and oral communication skills

  • Excellent PowerPoint, Excel and Visio abilities

  • Ability to prioritize and work under pressure in a fast paced ever changing environment

Required Experience:

  • 3-5 Years of experience in operations and client facing role

  • University degree an asset

  • Experience in Pharmacy Benefit Management an asset*

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living theTELUS valuesand delivering on ourCustomers First commitments.

Do you share our passion?

At TELUS,youcreate future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Disclaimer:In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.


Title: Card Production Team Lead - THFS

Location: CAN-ON-Mississauga

Requisition ID: HEA02587-16