John Hancock Database Administrator - SQL in ON, Canada

Join our global team in a role that requires innovation, collaboration, and forward thinking.

The Global Solutions Delivery Database Administration (GSD-DBA) team, comprised of onshore and offshore members, is tasked with providing enterprise class, robust, leading edge database solutions and support globally for the entire Group Functions and Investment Division of Manulife. This includes Microsoft SQL Server, Oracle and cloud-based data environments.

In this essential role, the Database Administrator (DBA) will participate in key projects and initiatives that provide efficient and secure database solutions with a focus on Microsoft SQL Server and data warehouses. Some of the primary responsibilities of this role include owning, tracking and resolving database related incidents and alerts, fulfilling service requests, and reviewing service related reports (e.g. database backups, maintenance, monitoring). Additionally, the candidate will be responsible for tuning the environments. This includes recommendations at the instance and the application levels.

In this role you will be supported by Manulife’s strong commitment to personal and professional growth and development (including support for attaining and keeping industry designations and certifications).

This role requires a highly motivated individual that wants to join a vibrant and global DBA team, following Manulife methodologies and architecture principals. As part of the Platform Services group, you will interact with other teams that cover areas such as platforms, systems, IT architecture, development, project management, business analysis, application support, and quality assurance. You’ll join a world-class company known for its commitment to innovation, diversity, community involvement and work-life balance such as through our WorkSmart program, which provides workday flexibility including the possibility of some working from home.


  • Database administration for Manulife-hosted applications on MS SQL Server 2008 / 2012 / 2014 with particular skills in data warehouse design, build and maintain

  • Proactively monitor health of servers in production, test and development environments

  • Ensure availability, quality and performance of databases to support business requirements

  • Monitor and review scheduled jobs and other processes

  • Diagnose and correct database failure conditions, escalating problems as appropriate

  • Perform database backups and restores

  • Ensure optimal application performance via proper database maintenance and tuning

  • Implementation of database change requests and new releases as required

  • Create and maintain procedural and operational scripts and documentation, disaster recovery plans and other documentation that relates to database operating procedures

  • Maintains technical currency in database, data management, and financial industry trends through research/education/self-motivated training and personal development

  • Mentors and educates colleagues with respect to database design and implementation practices

  • Execute data model and database code reviews, provide constructive feedback and follow-up

  • Possible requirement to actively participate in an after-hours on call rotation, with carrying a pager and participating on Sev1 incident calls

  • Acts as a participant to project and application management teams to promote standards and best practices, provide estimates, and plan and manage database activities on deliverables

  • Updates and communicates project status to management and users

  • Responsible for design, development, maintenance and documentation of data flows as they relate to the database

  • Develop and maintain project database documentation, including installation working instructions, configuration details, and production support handbooks

  • 5 years’ experience, including several years supporting large clustered database environments and data warehouses

  • In-depth Knowledge of SQL Server 2008/2012/2014 along with the data management tools

  • Degree in computer science, information systems, business, mathematics or equivalent

  • Strong understanding of relational database structures, theories, principles and practices

  • Proven diagnostic, analytical, and problem solving skills, can confidently handle critical incidents

  • Experience in troubleshooting and resolving database issues such as integrity, performance, blocking, deadlocking, replication, log shipping, connectivity, security, etc.

  • Experience in performance tuning, query optimization, using Performance Monitor, SQL Profiler and other related monitoring and troubleshooting tools

  • Strong knowledge of indexes, index management, integrity checks, configuration, statistics

  • Ability to detect and resolve contention for SQL Server related CPU, memory, I/O, disk space

  • Strong knowledge of backups, restores, recovery models, database shrink operations, DBCC commands, clustering, database mirroring, replication

  • Able to develop a solid DR plan and contribute to a business continuity plan

  • Familiar with advanced database features (always on high-availability, high-end storage solution)

  • Familiar with operating systems, tools and architecture as they relate to database environments

  • Understand IT controls and standards in performing IT risk and control assessments

  • SQL Server tool knowledge (Profiler, DTA, SSMS, SAC, SSCM, PerfMon, DMVs, system sprocs)

  • Ability to write/debug SQL (stored procs, functions, tables, views, triggers, indexes, constraints)

  • Documentation skills for processes and procedures ( creating KBs, runbooks, topology etc )

  • Experience in implementing operational automation using scripts (Powershell, VBScript, WSH)

  • Familiarity with Microsoft Office tools

  • Knowledge of scripting languages (Unix shell, PERL, .Net, windows shell scripting)

  • Exposure to financial services, large corporate environments comparable to Manulife Financial.

  • Ability to identify trends via meaningful reporting and metrics resulting in developing action plans.

Nice to have:

  • Current on 3rd party DBA tools and applications ( e.g Idera, redgate, Foglight, SCOM, Erwin )

  • MCDBA / MCT certification

  • Familiar with meta data, modeling and data architecture - concepts and tools

  • Knowledge of SQL Server Integration Services, Reporting Services and Analysis Services

  • Working knowledge of investments, insurance industry, compliance and regulatory requirements

  • Experience with the full project lifecycle from conception to implementation & support

  • Ability to define upgrade paths and capacity planning requirements

  • Can provide overall direction for the database environment

  • Project management skills.

  • Knowledge of Investment specific solutions (Eagle Systems, Charles River, Portia, Bloomberg,…)


  • Enthusiastic team player with above average written and verbal communication skills

  • Analytical problem-solving strength, committed to providing excellent customer service

  • Self-starter with excellent organization, planning, documentation and time management skills

  • Ability to understand business needs, financial related data and data management best practices

  • Ability to multi-task and prioritize a heavy workload, managing conflicting priorities

  • Self-motivated; attention to detail, work independently and being responsible for results

  • Demonstrates desire and aptitude for continued learning and can apply new skills Strong facilitation and collaboration skills managing activities across business units

*About Manulife

Manulife Financial Corporation is a leading international financial services group providing forward-thinking solutions to help people with their big financial decisions. We operate as John Hancock in the United States, and Manulife elsewhere. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. At the end of 2015, we had approximately 34,000 employees, 63,000 agents, and thousands of distribution partners, serving 20 million customers. At the end of September 2016, we had $966 billion (US$736 billion) in assets under management and administration, and in the previous 12 months we made more than $24.4 billion in benefits, interest and other payments to our customers.

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges and under ‘945’ in Hong Kong. Follow Manulife on Twitter @ManulifeNews or visit or

Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Organization: *Back Office & Support

Title: Database Administrator - SQL

Location: CAN-ON-Toronto

Requisition ID: 1611305

Other Locations: CA-ON-Waterloo, US-MA-Boston