Telus Market Intelligence Manager - Forecasting and Insights in ON, Canada

Position Overview:

This is a high-exposure role within the Consumer Mobility Marketing organization for a driven & passionate individual who is intellectually curious, analytical, and impact-driven. The successful candidate will own the forecasting and trending analysis of key consumer wireless metrics and provide keen insights to support strategic decision making across multiple consumer marketing teams.

If you are an enthusiastic, motivated individual looking to grow in a fast-paced, high performance team in a highly visible role this is an ideal opportunity for you.


  • Analyze data and provide value based insight into consumer wireless base

  • Conduct churn trend analysis, measure program results and work with strategy team to evolve marketing programs & improve ROI over time

  • Conduct market analysis and provide fact based recommendations in key strategic and tactical areas supporting long and short term business strategy

  • Standard weekly and monthly dashboard reporting and develop automation process for repeated analysis

  • Assist in the forecasting and budgeting process by building market leading forecast models, providing well rounded summary updates of key performance indicators to senior management to support decision making

  • Lead relationships with stakeholders from finance and other business units to ensure alignment on key metrics at an overall TELUS level

  • Support the enterprise-wide budget and target setting process through monthly, quarterly & long term outlooks and provide business insight, risks & opportunities

  • Perform root cause analysis on trends – the ‘why’ and the ‘so what’ and identify opportunities

  • Act as an intra-marketing consultant providing insights on key initiatives to cross-functional teams

Required Knowledge:

  • Proficient in Excel & PowerPoint, Tableau Cognos and/or Domo

  • SAS & SQL skills not required but preferred

Required Skills & Abilities:

  • Strong quantitative analysis skills and business acumen

  • Detail orientated with a passion for deriving insights from data analysis

  • Strategic and innovative thinker with a desire to problem solve

  • Excellent communications skills including experience developing and delivering presentations to senior management

  • Comfortable with ambiguity and balancing multiple priorities/needs

  • Ability to work under pressure and deliver high quality work in a fast-paced environment

Required Professional Designation/Certification:

  • Undergraduate University degree in Business, Mathematics, Engineering or Accounting

  • MBA an asset

  • Management Consulting experience an asset

Required Experience:

  • 2-4 years of Business and/or Financial Analysis, preferably in the telecomm/wireless industry

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living theTELUS valuesand delivering on ourCustomers First commitments.

Do you share our passion?

At TELUS,youcreate future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.#LI-PD2

Title: Market Intelligence Manager - Forecasting and Insights

Location: CAN-ON-Toronto

Requisition ID: MAR03976-16