Telus Marketing Manager - Koodo ARPU & Contra in ON, Canada


At Koodo, we believe that technology should make life less complicated. The Koodo value proposition focuses on being a fair, simple and affordable way to communicate. We were voted Canada’s most recommended value brand and we have the JD Power awards three years in a row to prove it! We’re an entrepreneurial team with a mandate of becoming Canada’s fastest growing profitable mobile company. Koodo is an exciting place to work; you’ll find it to be refreshing, challenging and fun.

Position Overview:

The Koodo Value Management team is seeking an energetic and motivated individual to manage our customer base ARPU and contra (credits given back to customers) portfolios. This individual will be instrumental in driving EBITDA growth by providing greater clarity and tracking of ARPU movement driven by customer base management (CBM) activities and contra variances.

A key outcome would be to leverage insights/analytics to influence and create marketing strategies that will drive revenue growth and address contra variances both proactively (direct to consumer) and/or reactively (agent related).

The ideal candidate would be a natural leader and able to work deftly and confidently with multiple stakeholders across different business units and levels to ensure alignment on these key metrics.

The candidate will demonstrate a solid grasp of customer base dynamics with the ability to identify value creating opportunities. In addition, being able to understand financial metrics, being analytically astute with a desire to dig deeper and investigate beyond the obvious would be skills to help succeed in this role.

This is an exciting opportunity for the right individual to be actively involved in driving top priority initiatives within a small and ambitious team. Candidates with an insatiable curiosity to uncover actionable insights and who are ready and willing to roll up their sleeves to propel initiatives forward will thrive in this environment.


  • Track and report on customer base ARPU trending, variances and impacts from marketing activities driven by the CBM team; working closely with the team to understand initiatives, reasons and drivers

  • Track and report on contra trending, variances and impacts from various marketing and CE programs; working with multiple stakeholders to align and ensure consistency of reasons and drivers

  • Work closely with the business intelligence team on ARPU and contra forecasting and budgeting

  • Create and present reports to explain variances, opportunities and any other issues

  • Initiate and interpret analytics around ARPU and contra to identify opportunities for further improvements in reporting and marketing activities, ensuring business needs are met

  • Engage multiple stakeholders, such as CE and L&R ops teams, to develop programs/processes to manage and proactively limit contra

  • Building out future strategies on BCA (Balanced cost analysis) to improve profitability

  • Track, measure and positively influence the BCA/agent metric while working collaboratively with the CE team

  • Build presentations for senior executive audiences to provide updates and explain KPI results on behalf of the CBM team

Required Knowledge, Skills & Abilities:

  • Demonstrate influence and strategy skills; planning, budget management, variance reporting; root cause analysis

  • Proven ability to understand and make strategic recommendations for gap closure initiatives

  • Able to articulate and confidently present ideas and reports to audiences ranging from senior executives to peers

  • Ability to develop strong relationships with stakeholders that enable successfully co-creating initiatives to yield positive outcomes to the business

  • Demonstrated ability to identify, interpret and present data in cohesive and concise “so what business story”

  • Excellent leadership, problem-solving, communication and presentation skills

  • Strong analytical skills

  • Ability to multi-task and manage multiple projects and programs efficiently at the same time

  • Demonstrated ability to understand impacts of pricing and customer base management activities

  • Excellent attention to detail, structured approach to analysis

  • Ability to think through issues from an end to end perspective

  • Knowledge in SQL is an asset but not required

Required Professional Designation/Certification:

  • University degree (With courses in Marketing/Marketing analytics/Accounting/Basic financials)

Required Experience:

  • Experience in working/interacting with client care and channel

  • Background knowledge/experience in Marketing

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living theTELUS valuesand delivering on ourCustomers First commitments.

Do you share our passion?

At TELUS,youcreate future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.#LI-PD2

Title: Marketing Manager - Koodo ARPU & Contra

Location: CAN-ON-Toronto

Requisition ID: MAR03974-16