Telus Product Manager - Offer and Pricing Operations in ON, Canada

Position Overview:

The TELUS Wireless Acquisition team is responsible for developing marketing strategies for acquiring new customers, supporting campaign efforts, as well as executing on in-market pricing and offers. The successful candidate in this position will serve as the business owner for the TELUS Offer Manager (TOM) tool, which is the central engine that enables all Marketing pricing promotions and offers. In this highly visible position, you will be the product expert for the TOM tool, collaborate with cross-functional stakeholders to manage TOM’s capabilities and functionalities roadmap, and lead system evolution for Marketing.


  • Planning:

o Product expert and single point of contact for the tool

o Collaborate with stakeholders to identify, evaluate, and prioritize capability and functionality improvements

o Manage system roadmap

  • Development:

o Work with cross-functional teams to implement and realize the system roadmap

o Lead efforts to reduce time to market, system errors, and inquiries

o Troubleshoot capability and functionality issues that may arise

  • Execution (when necessary):

o Implement pricing offers and changes within TOM, including hardware pricing, rate plans, credits and features

o Offer UAT and troubleshooting management

  • Marketing projects and campaign support

Required Knowledge:

  • Highly motivated and able to seek out innovative approaches and solutions to business challenges

  • Strong interpersonal, communications, and leadership skills

  • Strong business acumen with the ability to identify, evaluate, and articulate new opportunities and business problems

  • Detail-oriented with the ability to quickly respond to issues and act autonomously on developing solutions to offer management

  • Able to drive solutions with multiple cross-functional teams

  • At ease with technology, programming an asset

  • Strong work ethic – A ‘just do it’ attitude

  • Flexible, able to work in an ever-changing, fast paced environment

  • Strong organizational and time management skills

  • Advanced knowledge and experience with Microsoft Office - Excel, PowerPoint, Word

Required Professional Designation/Certification:

  • University degree in business, computer science, mathematics, or engineering

  • MBA is an asset

  • Knowledge of wireless products and services is an asset

Required Experience:

  • 2-4 years experience in business, product management, product development, programming, project management or related fields, preferably within the wireless/telecommunications industry or high tech sector

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living theTELUS valuesand delivering on ourCustomers First commitments.

Do you share our passion?

At TELUS,youcreate future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.#LI-PD2

Title: Product Manager - Offer and Pricing Operations

Location: CAN-ON-Toronto

Requisition ID: MAR03973-16