Telus Senior Business Analyst - THFS in ON, Canada

Position Overview:

This client facing role of Senior Business Analyst is to manage multiple projects and client requirements on an ongoing basis. The successful candidate must be a strong creative and analytical thinker with strong documentation and planning skills and enjoy daily interaction with external clients.

In this role, as a key member of our TELUS Health team, you will be at the forefront of providing excellent customer service as it relates to client requested changes and implementation activities. This position will provide you with broad exposure to the business leaders and members of the executive team. You thrive in a fast-paced environment, and are a detail-oriented, methodical, collaborator who loves working on creative solutions. Any experience with reporting analytics, and in the health benefits industry is an asset. If you like working on a close team where your knowledge and experience are used and expanded, then read on as this is the job for you!


  • Design and implement simple solutions in order to solve complex business problems

  • Gather and document business requirements

  • Actively participate in project team meetings and lead when necessary

  • Define, recommend and build opportunities to automate existing systems processes

  • Participant at regular Client Support meetings

  • Mentor, coach and develop team members to achieve higher levels of performance and job mastery

  • Implement operational or efficiency improvements to enhance current processes

  • Collaborate within and/or across internal business units to develop and execute on initiatives/projects

  • Develop and produce documentation and testing material to support client initiatives/implementations

Required Knowledge:

  • Bilingual preferred but not required

  • Knowledge of claim adjudication principals – Pharmacy Benefit Management experience is an asset

  • Proven ability to collect requirements and document business processes and client requirements

  • Ability to influence cross functional teams

  • Excellent interpersonal and communications skills

  • Experience analyzing and reporting on performance and utilization data

  • Strong delivery and creation of presentations to leaders

Required Skills & Abilities:

  • Highly developed personal planning and organisational skills: Negotiating, initiating, planning and organising activities simultaneously within a project as well as with multiple projects

  • Demonstrated ability to adapt quickly to change and provide change management guidance to others

  • Strong analytical problem identification, and problem solving skills

  • Strong customer focus

  • Capable and willing learner who proactively researches solutions to business challenges

  • Highly proficient in Excel, Visio, MS Access

Required Professional Designation/Certification:

  • Preferred BA designation

  • Completion of University Degree or related College Diploma

Required Experience:

  • 5-10 years in comparable role

  • Previous Pharmacy Benefit Management experience an asset

  • 2-3 years client facing experience

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living theTELUS valuesand delivering on ourCustomers First commitments.

Do you share our passion?

At TELUS,youcreate future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Disclaimer:In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.


Title: Senior Business Analyst - THFS

Location: CAN-ON-Mississauga

Requisition ID: HEA02580-16