Telus Senior Manager Digital Analytics Platform in ON, Canada

Position Overview:

TELUS digital is a team of highly skilled professionals dedicated to building innovative, data-driven, customer centric digital experiences. We run like a start-up, we’ve embraced lean and agile methodologies. We celebrate our failures and see them as opportunities to learn. Our culture fosters collaborative learning and out-of-the-box thinking in a relaxed environment.

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We want to work with people who:

  • Have a passion for the web and all things digital

  • Thrive in a fast paced and changing environment

  • View collaboration as essential to your work

  • Clearly see things from the perspective our customers

  • Utilize the power of data to inform decisions

  • Continually refine their practice and process

TELUS digital is looking for an experienced Digital Analytics Manager to join the Analytics Platform team. In this role you will support a team responsible for our analytics stack of tools. These including Adobe Marketing Cloud (Analytics, Target, AAM), Ensighten, DOMO and ClickTale. You will be accountable for providing the strategic direction and leadership to the platform team that has the mandate to ensure our analytics tools are properly utilized. This includes analytics tagging, data creation and visualization, creating targeted and personalized experiences, and data stewardship.


What you’ll be responsible for:

  • Provide leadership and communicate the vision and strategy to the platform team to ensure alignment with overall business objectives

  • Manage and support the platform team which is responsible for data creation (tracking/tagging), optimization (testing and personalization), data governance, and vendor management

  • Continuously attract, build and inspire a talented analytics team

  • Enable the Digital team to deliver actionable insights to improve customer experiences

  • Work collaboratively with other TELUS teams and outside vendors/agencies to support digital analytics initiatives


Required Knowledge:

What you’ll need to be successful:

  • Minimum of 6 year’s relevant industry experience

  • Strong leadership experience and proven ability to drive results, positively influence change, and motivate others

  • Detail-oriented and strong technical and working knowledge of digital analytics technologies

  • Excellent communication skills (written, oral and presentation)

  • Excellent time and project management skills

  • Strong business and mathematical acumen

  • Experience with tag management solutions (Ensighten, Adobe DTM, etc.)

  • Experience with analytics, site testing, personalization and customer experience tools

  • Working knowledge of JavaScript associated with digital analytics platforms an asset

  • Experience with SQL and databases an asset

  • Understanding of and experience with agile, iterative, lean product lifecycles

  • Strong interpersonal skills with the ability to openly contribute ideas within a highly collaborative and cross-functional team

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living theTELUS valuesand delivering on ourCustomers First commitments.

Do you share our passion?

At TELUS,youcreate future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Title: Senior Manager Digital Analytics Platform

Location: CAN-ON-Toronto

Requisition ID: TEC09977-16

Other Locations: CA-BC-Vancouver