Telus Senior Scrum Master (TELUS digital) in ON, Canada

Position Overview:

As Senior Scrum Master in TELUS Digital, you’ll be responsible for facilitating the product development process for multiple scrum teams. Your key drivers will be enabling the scrum team to meet their sprint goals by helping the team to coordinate their inputs and outputs, facilitating agile ceremonies, aiding in the removal of any impediments and buffering them from any distracting influences. You will employ Agile and Lean methodologies to support the continuous improvement efforts of our squads, as well as share your expertise and experiences with the broader Agile community at TELUS.


  • Supporting agile teams to identify roadblocks that prevent the team from delivering product features to our customers

  • Supporting release activities for multiple agile teams across multiple technology stacks

  • Scheduling and facilitating key agile ceremonies, such as stand-ups, product demos, retrospectives and planning

  • Supporting coordination of dependent streams of development across TELUS teams outside of Digital

  • Helping the team to minimize noise that prevents them from meeting their sprint commitments

  • Facilitating discussion between the team and the Product Owner to collaborate on creation and estimation of user stories

  • Increasing the team’s agile fluency through coaching the team to embrace and embed lean and agile practices in their work

  • Facilitating discussion and conflict resolution

  • Assisting with internal and external communication, improving transparency, and radiating information

  • Enabling the team to become self-organized and consistently deliver on their sprint commitments

  • Ensuring teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility

Required Knowledge:

  • Thorough understanding of Agile software development methodologies, values, and practices

  • Experience with Lean, Lean Startup and Lean UX approaches are an asset

  • Outstanding facilitation skills and experience

  • Thorough understanding of the software development lifecycle

  • Excellent interpersonal skills; ability to work with diverse personality types

  • Exceptional communication, organization, and time management skills

  • Ability to coach the team to reach their highest potential, and champion change

  • Experience working in complex, multi-project, multi-team environments

Required Skills & Abilities:

  • Self-confidence to be assertive when taking a position and can constructively resolve problems

  • A passion and commitment to your own personal development

  • Creative, resourceful and innovative at tackling complex challenges

  • Approachable and willing to offer helpful solution

  • Possess a get-it-done attitude

Required Professional Designation/Certification:

  • PMP or strong understanding of Project Management principles

  • Certified Scrum Master (CSM) or Professional Scrum Master (PSM) certification

Required Experience:

  • Minimum 5-7 years in project management

  • Minimum 3 years of experience as Scrum Master working with Scrum, Kanban and ScrumBan

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living theTELUS valuesand delivering on ourCustomers First commitments.

Do you share our passion?

At TELUS,youcreate future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Title: Senior Scrum Master (TELUS digital)

Location: CAN-ON-Toronto

Requisition ID: PRO02450-16