Telus Sr Product Mgr in ON, Canada

Position Overview:

The TELUS Managed IT and Cloud Solutions Product Management team is lookinga dynamic, high-energy, results-oriented team member for the role of Senior Product Manager. The ideal candidate will strive to delight customers by delivering highly strategic and impactful products that meets market needs and exceeds customer expectations.

You will be accountable for the Product Lifecycle including product strategy, development, profitability, and lifecycle management with particular focus on the cross product sales and delivery value chain that supports all Managed IT and Cloud Solutions.


  • End to end product and business accountability - entire value chain and associated revenues/costs; continually monitor the value chain and activate remedial & enhancement activities in a pro-active manner.

  • Contribute to development and evolution of the Cloud Services roadmap and with particular focus on the Value Chain and Customer Experience.

  • Identify and assess new business opportunities to drive differentiated, compelling, profitable offerings.

  • Document business opportunities using experience, industry knowledge, and prior success factors

  • Develop detailed financial analysis, business case and scenario modeling, against current state and/or in support of the recommended strategy and alternatives

  • Develop methodologies to enable continuous feedback from and to all stakeholders in the product value chains with a view to improving channel and operational support model effectiveness and efficiency.

  • Identify value chain gaps, develop remediation plans, secure cross-functional support to resolve using strong consensus building skills.

  • Present concepts, recommendations, and strategy updates to stakeholders and senior leadership

  • Advise and consult with cross-functional and cross-business unit stakeholders in support of development initiatives that span product domains

  • Achieve product revenue, profitability and customer success targets; regularly review and improve the performance metrics of relevant products

Required Knowledge, Skills & Abilities

  • Industry/Market/Trends/Company and customer examples related to the products in the MITS and Cloud portfolio within the markets TELUS serves.

  • Knowledge of the relationship between technology and customers business needs considering the correlation between cost and services delivery to meet business objectives.

  • Strong knowledge of Cloud Computing and its various deployment models, managed services environment and practices.

  • Business & financial acumen incl. business drivers, risks, business operations, and Product P&L.

  • Experience with Product and Business case development

  • Learning agility, the ability to maintain a high level of industry and technology knowledge.

  • Excellent collaboration skills with the ability to work/ lead cross-functional and cross-business unit stakeholders in a highly matrixed organization sharing objectives, priorities, and successes.

  • A desire to take ownership, accountability and grow your portion of the business.

  • A passion for improving methods, processes, and support structures across cross-functional teams, all with a view to highest customer satisfaction, business growth, repeatability and efficiency.

  • Strong ability to develop consensus within and across business teams, with a focus on outcomes, results collaboration and team-work.

  • Excellent written and verbal communications skills. Communication includes: executive communications, storyboarding, storytelling, presentations, and translating the message for different/technical/non-technical audiences.

Required Professional Designation/Certification:

  • Undergraduate degree in business or a related discipline

  • MBA is an asset

  • ITIL Certification is an asset

  • Six Sigma Certification is an asset

Required Experience:

  • Experience dealing/communicating effectively with leaders across different levels within the organization

  • Experience working in a fast-paced, continually changing environment

  • Minimum 5 years of experience preferably in Product Management, Product Development

In order to be considered on a vacancy:

  • You must be performing at standard in your current role for a minimum of 12 months*

  • The opportunity should align with your CCDP

  • You are responsible for notifying your support person of your application

  • You must apply online

*Or in accordance with applicable collective agreement

Who is TELUS?

You are part of a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Your passion for demonstrating our values and delivering on our Customers First commitments helps to drive our success, ultimately making a difference for our customers, our shareholders, our communities and our team.

Thinking of taking your career at TELUS in a different direction? Then apply online today. This just might be the right move for you.

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Title: Sr Product Mgr

Location: CAN-ON-Toronto

Requisition ID: ROL02597-16

Other Locations: CA-QC-Montreal, CA-AB-Calgary, CA-AB-Edmonton, CA-BC-Vancouver