BMO Financial Group Account Manager - BMO Insurance in Ontario, Canada


The Account Manager is accountable for the total business partner relationship management for a given Line of Business (LOB) with Wealth Management Technology, and is the focal point for all technology planning and delivery services. In particular, he/she oversees the creation, alignment, and ongoing management of business /Information Technology (IT) strategies, project implementation, ongoing day-to-day maintenance and support, and IT Investment plan financial management.


  • Identifies business needs for new and enhanced products, services, and business processes, clarifies genuine technology requirements, and matches these to the business partner’s available products or services in order to understand and meet stakeholder needs

  • Works closely with the LTOs to execute on LOB Technology strategies (both “run the bank” & “change the bank” initiatives)

  • Oversees the Business Analyst teams to develop appropriate technology responses to address business initiatives

  • Provides consultancy and advice to business partners on the applicability and usability of alternative technology directions to help address the business problem/issue

  • Drives the conceptualization phase of technology projects and participates in the remaining project phases to ensure business partner needs are met

  • Collaborates with business partner executives and senior management to align technology directions with business strategy and plans and to translate these into technical business solutions

  • Develops and oversees IT financial governance and business partner technology investment, including planning and tracking of all budgets for projects and continuing operations, ongoing work prioritization, and monthly financial forecasting to ensure that finances are allocated appropriately

  • Provide informed and considered recommendations to improve productivity and profitability of technology platform assets

  • Develops and conducts regular Technology business partner account reviews at the executive and senior executive level to provide clarity around the project activities and financial spending

  • Negotiates service contracts with internal business partners and external vendors to ensure the best value for the Enterprise

  • Develops and maintains relationships with key third party service and solution providers to ensure productive and professional relationships

  • Negotiates complex contracts with external vendors (in consultation with Strategic Sourcing) to ensure receipt of specific resources and materials, as well as best value for the Enterprise. Ensures day-to-day vendor relationship management occurs (including monitoring performance, reviewing and approving vendor invoices)

  • Audits documents and models produced by Business Analysts and Business Consultants, as required, in order to ensure quality of the product

  • Assess value of potential work; have complete understanding of all work included in the annual plan

  • Where required investigate, recommend and approve changes to systems, procedures, products and people to meet plans, achieve goals, and maximize scorecard

  • Provides coaching, mentoring, professional guidance, and support to Business Analysts and Business Consultants, as required, in order to foster professional development.

  • Provides managerial leadership to staff, which includes assigning tasks or work, holding regular two-way meetings, setting context, providing feedback on performance evaluations, mentoring, and coaching, in order to create and maintain a high-performing team.



  • Possesses a university degree/college diploma and/or 12 years progressive business analysis/business consultant experience, supporting and leading large and enterprise-wide projects

  • Excellent understanding of the Life Insurance Business

  • Must have strong knowledge of traditional vs universal life insurance products (annuity, segregated funds, and structured settlements)

  • Understanding Creditor Insurance and Retail Lending would be an asset

  • Possesses broad/diverse business knowledge of a range of functions, products, and/or systems, or expert knowledge of specialized functions, products and/or systems

  • Possesses extensive practical experience in application development and/or business partner solution delivery

  • Understands current technology trends and process quality methodologies and how these can be applied to the business partner’s business

  • Possesses financial/business management expertise

  • Demonstrates expert understanding of the Enterprise’s financial processes, in particular those used within T&O

  • Exhibits solid knowledge of project management disciplines, practices, and processes

  • Understands the Requirements Management Process, software development, and engagement processes

  • Solid evidence of vendor management work experience (RFIs, RFPs, vendor selection, and business cases development)

  • Working knowledge of Ingenium/Capsil would be advantageous

  • Working knowledge of MS Office and Clarity (nice to have)

  • Understands the T&O organization (i.e., the relations between different technology areas) and stays abreast of the current organizational state

  • Understands and is familiar with the application of techniques associated with data modeling, process modeling, and user-centred design within the context of the organizational standards


- Demonstrates expert relationship management, communication, negotiation, and interpersonal skills

- Demonstrates advanced coaching, and mentoring skills

- Exhibits advanced strategic business visioning, and planning

- Possesses expert influencing and negotiating skills

- Demonstrates solid problem solving and analytical skills

- Is able to manage change and cope with complex and ambiguous situations

At our company, we have been helping our customers and communities for over 195 years. Working with us means being part of a team of talented and passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.

To find out more visit our website at

BMO Financial Group is committed to an inclusive, equitable and accessible workplace. By embracing diversity, we gain strength through our people and our perspectives. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Field:

Information Technology

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