BMO Financial Group Account Specialist - Repossession Collector in Ontario, Canada

Description:

Support all BMO Collection Centres in the management of the business relationship process with the Repossession of BMO products, specifically Conditional Sales Contracts and/or Chattel Mortgages for BMO Financial Group. Resolve delinquency in a professional and tactful manner. Identify, monitor, recommend and execute action on non-performing accounts. Must balance financial risks/rewards to Bank while working with and meeting the needs of the customer. Objective is to minimize loss and/or maximize return on investment through prompt and appropriate loss mitigation. Utilize strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations. Maintain contact and follow-through to ensure appropriate resolution.

  • Working understanding of Consumer Collections and relevant function areas, including regulatory and consumer guidelines

  • Understand and achieve the prescribe defined targets within the role to effectively resolve delinquent accounts

  • Strong portfolio management skills

  • Strong conflict management & resolution skills

  • Resolve all incoming customer/client calls, both internal and external queries

  • Use sound judgment and exemplary negotiation skills

  • Attention to detail while documenting all call activity and conversations on respective systems

  • Lead/participate in project and team meetings with other departments as appropriate

  • Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional areas

  • Strong knowledge of provincial PPSA legislations,Repair and Storage Liens Act(RLSA), and legal remedies

  • In depth BMO Product Knowledge, specific to CSC and Chattel Mortgages

  • Excellent oral and written communication skills

  • Excellent negotiation skills

  • Strong interpersonal skills

  • Strong customer service skills

  • Keen analytical skills, attention to detail and ability to work independently

  • Strong and decisive problem solver

  • Proven ability to work effectively with high volumes, in a fast paced environment

  • Proven ability to multi-task, prioritize workload and meet deadlines

  • Proficient knowledge of function-specific software and computer programs

  • Advanced PC and Microsoft Office skills (Word, Excel, Access)

  • Highly collaborative work style

  • High integrity

  • Ability to work and make decisions independently within set policy and procedural guidelines

  • Ability to maintain strict confidentiality and discretion

Ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality

Qualifications:

Knowledge and Skills:

  • Bachelor’s degree preferred, or 3-5 years of Collections experience in lieu of degree

  • Minimum of 3-5 years of experience in specific area of collections

  • Proficient knowledge of function-specific software and computer programs

  • Analytical thinking

  • Financial Acumen

  • Change Management

  • Customer Service

  • Influence

  • Negotiation

  • Problem solving

  • Process management

  • Risk management

Schedule:

Full-time - Candidates must be available from Monday to Friday between 8am-8pm and weekends if required.

At our company, we have been helping our customers and communities for over 195 years. Working with us means being part of a team of talented and passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.

To find out more visit our website at www.bmo.com/careers .

BMO Financial Group is committed to an inclusive, equitable and accessible workplace. By embracing diversity, we gain strength through our people and our perspectives. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Field:

Risk Management

Job Schedule:

full-time

Primary Location:

Canada-Ontario-Mississauga