American Express Bilingual (English/French) Virtual Account Manager in Ontario, Canada
/American Express Canada is a company with a long history and a bright future. A Canadian employer since 1853, Amex has created a culture that nurtures extraordinary talent and turns careers into unparalleled experiences. A company where every employee is given the opportunity to learn, grow and excel, Amex is always on the lookout for driven, forward-thinking and creative people ready to take their career to the next level. So, if you share our passion for excellence, our dedication to great service and our excitement about innovation, there’s a world of opportunity waiting for you in a career with American Express Canada./
This phone based account management role is responsible for growing and retaining a portfolio of Large Market and Canadian based Global Client Group clients by developing consultative B2B relationships and focusing on up-sell. The successful candidate will be required to grow and maintain a large portfolio while ensuring excellent customer satisfaction. The successful candidate will achieve results through working with various internal and external stakeholders at all levels of the organization, and thoroughly understanding and deploying effective customer management strategies, taking into account the competitive and industry landscape.
Responsibilities include: • Manage, grow and retain a large high value customer portfolio • Track and report on performance including multiple pipelines and activities using SalesForce.com • Drive engagement and maximize spend opportunities by gaining an in-depth understanding of a customer’s B2B expense management process and identifying key suppliers through obtaining Accounts Payable documentation. • Conduct research and utilize knowledge of the competitive landscape and internal tools to build defensive / offensive strategies to engage/retain cardmembers • Collaborate with internal and external partners to identify growth opportunities, problem solve and increase cardmember spend Utilize all necessary tools to Influence and positively impact discussions with cardmembers and internal contacts to maximize spend opportunities and drive engagement. The key measure of success is to increase spend/billings through a clear and consultative B2B approach as well as achieve key customer service and productivity metrics. • Keep up-to-date on products, competition in the financial services space, and relevant developments in target industries (financial, manufacturing and construction, etc). • Develop key internal relationships with Risk Management, Commercial Underwriting, Call Centre Operations, Global Business Management Partners and Global Merchant Services
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
• Minimum of 2 years Account Development/Sales with B2B strategy experience with proven consultative sales skills in an outbound phone environment • Demonstrated strategic ability to link Amex strategic and financial objectives and customer goals • Ability to build strong internal and external relationships and manage a lead pipeline • Excellent oral and written communication, and relationship building abilities • Ability to influence and negotiate with customers both internally and externally and at all levels • Ability to establish/maintain credibility with customers and partners • Excellent problem solving skills • High levels of initiative, self motivation and time management • Strong financial and business acumen • Strong Microsoft Word, PowerPoint, Excel skills • Knowledge/skills using SalesForce.com an asset
/It’s an exciting time to join American Express Canada, where we dedicate extensive time, resources and effort to satisfying and surprising our customers. We make that same commitment to our employees, as well, striving to create an environment where people are respected, both personally and professionally. Be part of it. American Express Canada is committed to employment equity and encourages applications from aboriginal persons, persons with disabilities, members of visible minority groups and women. /
Title: Bilingual (English/French) Virtual Account Manager
Requisition ID: 16016399