Zurich NA Customer Care Professional II - 1 year contract (French/English) in Ontario, Canada

Job Summary

Processing routine and complex first reports of loss by various channels in order to provide timely service to internal and external customers.

Client Internally Focused - The job’s core deliverables rely on delivering service to internal clients, usually at the line manager or employee level. May involve sharing subject matter expertise to others in the organization or supporting others in their efforts to deliver on our promise.

Job Qualifications

Basic Qualifications:

• High School Diploma or Equivalent and No prior experience required in the Clerical Support area

OR

• Zurich approved Apprenticeship program including an Associate Degree and No prior experience required in the Clerical Support area

AND

• 6 months of more of customer service experience

• Data entry experience

  • English/French a must

English/French a must

Preferred Qualifications:

• 6 or more months contact center experience

• Detail oriented

• Insurance industry knowledge

• Experience with Microsoft Office

• Strong verbal and written communication skills

Additional Information

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world. Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.

Title: Customer Care Professional II - 1 year contract (French/English)

Location: Canada-Ontario-Toronto

Requisition ID: 16000AT4