National Bank Financial Group Customer Service Representative, Burlington in Ontario

Title: Customer Service Representative, Burlington Location: ON

This position reports to the Manager Customer Service.

Main challenges

  • Offer personalized and efficient service

  • Take charge of clients by identifying and anticipating their needs and steering them toward electronic solutions (ABM or Internet) or the right advisor

  • Propose and inform clients about specific Bank products and services

  • Perform operational activities

  • Answer phone calls and client requests

  • Complete the scheduled training activities in order to acquire the knowledge required for the position

  • Learn and comply with established policies, standards and procedures

  • High school diploma and two years' relevant experience or College diploma

  • Sales and customer service experience

  • Knowledge of banking products and services, an asset

  • Flexibility to cover several branches, an asset

  • Flexibility to work schedules, mandatory

Diversity is an integral part of the Bank's values and commitments.

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