Marsh & McLennan Companies Customer Service Representative - Marsh - Kitchener in Ontario, Canada

Position Summary:

Under general supervision, the Customer Service Broker is responsible for the sale, servicing, marketing and retention of assigned accounts. Please note that our shifts vary between the hours of 8:30am and 7:00pm and the successful candidate would be hired on a 10-6 shift with one 11-7 per week.


  • Ability to respond to a high volume of calls on a daily basis

  • Responds to client requests and inquiries in a prompt and professional manner.

  • Analyzes, counsels and recommends coverage to clients with the highest level of integrity.

  • Prepares applications, marketing, negotiating coverage and pricing with carriers.

  • Performs final quotation review and coverage selection. Reviews insurance coverage forms for adequacy and accuracy.

  • Enters all client information into the broker management system.

  • Conducts a review of renewal documents for correct coverage and issuance in a timely manner.

  • Provides cross sell and upsell recommendations to existing clientele.

  • Collects expiry dates on other lines of business from existing clientele.

  • Presents policy requests to insurance company underwriters in a professional manner, outlining all the information on a particular client.

  • Responds to insurance company underwriters in a timely manner.

  • Takes claim reports from clients and reports to insurance company in a timely manner.

  • Assists with client claim problems and inquiries as necessary.

  • Collects premiums on all accounts other than direct-bill.

  • Suspends and terminates coverage for non-paying clients.

  • Maintains all files in accordance with established standards and assures timely renewal of all assigned accounts.

  • Performs other related duties as required.

  • Post secondary education or equivalent home and auto insurance experience

  • Minimum of two years as a home and auto insurance broker preferred

  • RIBO licensed is mandatory

  • Ability to obtain a broker license across Canada.

  • Experience using Agency Manager (TAM) is an asset.

  • Strong proficiency in email and word processing.

  • Strong verbal and written communication skills.

  • Results oriented with a strong customer service focus.

Marsh Canada Limited wishes to thank all applicants. However, only those applicants under consideration will be contacted directly.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or a medical need, feel free to contact Stephanie Joseph at 1 416 349 4855 or via

Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. We work with clients of all sizes to define, design, and deliver innovative solutions to better quantify and manage risk. We offer risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services to businesses, government entities, organizations, and individuals around the world. To every client interaction we bring an unmatched combination of deep intellectual capital, industry-specific expertise, global experience, and collaboration. Since 1871, clients have relied on Marsh for trusted advice, to represent their interests in the marketplace, make sense of an increasingly complex world, and help turn risks into new opportunities for growth. Our more than 30,000 colleagues work on behalf of our clients, who are enterprises of all sizes in every industry, and include individuals, multinational organizations, and government entities worldwide. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Visit for more information and follow us on LinkedIn and Twitter @MarshGlobal

Marsh and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us

Job: *Client Service

Title: Customer Service Representative - Marsh - Kitchener

Location: Canada-Ontario-Kitchener

Requisition ID: KIT0004T