National Bank Financial Group Customer Service Representative, Scarborough in Ontario

Title: Customer Service Representative, Scarborough Location: ON

This position reports to the Branch Manager

Main challenges

Offer personalized and efficient service Take charge of clients by identifying and anticipating their needs and steering them toward electronic solutions (ABM or Internet) or the right advisor Propose and inform clients about specific Bank products and services
Perform operational activities
Answer phone calls and client requests
Complete the scheduled training activities in order to acquire the knowledge required for the position
Learn and comply with established policies, standards and procedures

High school diploma and two years' relevant experience or College diploma Sales and customer service experience Knowledge of banking products and services, an asset Flexibility to work schedules, an asset Flexibility to cover several branches, an asset Bilingualism (spoken and written) - English and Cantonese/Mandarin

Diversity is an integral part of the Bank's values and commitments.