HSBC Manager Credit Services in Ontario, Canada

Employment Type: Regular

This role is a key management person in Credit Services responsible for a team and the delivery of specific commercial credit services to the commercial and Global Banking teams.

Impact on the Business

Highly service oriented; acts proactively and independently using knowledge based judgment within assigned authority

Customers / Stakeholders

  • Cultivate a positive rapport with Commercial teams and Service Delivery teams for the best possible client service:
  • Regional Center - all commercial teams as assigned
  • Margin Review - focus on margined borrowing CMB & GBM clients
  • Agency Services - focus on loan syndication RMs/teams
  • Ensure timely response to RM requests
  • Ensure internal and external customer feedback is logged and addressed
  • Ensure service standards and timely completion of requests is met
  • Resolves unusual issues; may include seeking legal, compliance and or risk management input or other service delivery/department assistance

    Leadership & Teamwork

  • Ensure all processing is directed to service delivery appropriately

  • Coach team members as required; Regional Center Managers have people management responsibilities.
  • Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices.
  • Promote an environment that supports diversity and reflects the HSBC brand.

    Operational Effectiveness & Control

  • Maintains/monitors service activity performed against standards

  • Complete activities within assigned authority, within current policies including but not limited to CARM, Commercial Lending Manual policy, etc
  • Ensure controls and internal/external standards are complied with; ensure legal/risk/finance/audit, etc. guidance is adhered to as applicable
  • Ensure operational issues, near misses, losses, etc are appropriately escalated to senior management for appropriate logging with Business Risk Control Management and actioning.
  • Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
  • Complete other responsibilities, as assigned.

    Major Challenges

    Multiple tasks/requests with often conflicting priorities need to be managed

    Credit Services Regional Centre

    1. Manage, plan, develop and coach staff around delivery of timely commercial credit services to customers and RMs in response to enquiries and/or established daily routines.

Margin Services

  1. Review margin and covenant compliance records, coach junior staff as required and work directly with CMB & GBM teams as required providing trend analysis, early warning signal and breach alerts for the most complex accounts.

Agency Services

  • Oversight of areas including Transaction Management which requires review of Agency Agreements, work with CMB & GB&M syndications team as new business flows through the pipeline to ensure deals are executed properly and in a timely manner.

    Management of Risk

  • Ensure compliance of both general and anti-money laundering and anti-terrorist financing (AML/ATF) compliance controls as well as operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.

  • Promote an environment that supports diversity and reflects the HSBC brand.

    Observation of Internal Controls / / Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.

  • Minimum of 5 to 7 years banking experience preferably with commercial credit services, knowledge of Canadian Banking practices

  • Preferred post-secondary education: University/Business School degree or through ICB accreditation
  • Well-developed communications skills (oral, written, listening)
  • Sound knowledge of the HSBC policy and procedures applicable to commercial credit – loan/collateral and related activities.
  • Familiar with the Bank’s complete range of commercial credit products and services
  • Excellent interpersonal skills. Strong team player and highly service oriented
  • Strong organizational skills and time management skills to effectively schedule and prioritize activities and requests and ensure service deadlines are met
  • Strong problem solving skills
  • Basic proficiency with Microsoft Office and HBCA internal systems

Margin Services

  • CMB & GBM Relationship Manager experience with understanding and strong working knowledge of CARM and CARM Express.
  • Knowledge of Commercial Lending Manual (with sound understanding of Collateral Valuation) and Operations Manual policies and procedures.

Agency Services

  • Commercial banking loan administration/syndicated loan/RM experience with solid familiarity of HUB/client connect input/ maintenance/reporting capabilities with a strong preference for experience with syndicated loans.
  • Customer service experience with commercial loan and/or treasury clients, preferably in commercial middle market and commercial real estate business segments.
  • Familiarity with regulations and compliance related to the syndications business is strongly preferred.
  • Familiarity with credit agreements and provisions is strongly preferred.
  • Strong Excel skills
  • Strong attention to detail and an ability to review agreements and assess provisions subject to interpretation.

Job: *Information Technology

Title: Manager Credit Services

Location: Canada-Ontario-Toronto

Requisition ID: 00008DFT