BMO Financial Group Senior Fraud Analyst in Ontario, Canada
Regular - Full Time
The Senior Fraud Analyst is accountable to analyze and confirm fraud related transactions across multiple channels, for multiple products, using numerous and diverse automated systems and approved documented processes and protocols to reach a decision to acquit, confirm to other Fraud groups for further investigation. This role will follow established protocols to shut down the fraud incident and notify the client and/or branches as needed.
Analyze fraudulent account behaviour/transactions to determine root cause of losses and perform analysis on customer account to identify potential fraudulent operations, understanding the various systems across North America Payments and the corresponding information available to ensure the appropriate evidence is obtained and documented.
Provide excellent customer service in line with desired customer experience, locating / contacting customers/branches and advising them of incidents and providing them with information/instruction as necessary, following standardized script(s) as needed.
Prepare fraud incident reports identifying types and linkages to ensure accurate documentation to substantiate case and provide critical information assessments to Fraud Investigations/Corporate Security as required.
Provide detailed, effective input to MIS, for analysis and reporting on information from assigned systems (Counterfeit Detection System, Kiting Management system, Fraud Detection Systems, Application Fraud system, EMT Detection System – and new ones as they evolve) for the purpose of analyzing and detecting unusual or fraudulent activity on customer accounts.
Contribute to problem and event management efforts as required, working with team members to ensure resolution is completed as quickly and efficiently as possible.
Support effective utilization of fraud detection systems, tools and reports to prevent, detect and manage fraud losses by participating in ongoing training to develop and maintain knowledge, skills and capability.
Review output of fraud detection system and other sources and use information to determine steps needed to be taken by customers as well as liaising with Investigations Team, Recovery Team, branches and Corporate Security as needed.
Provide recommendations to the Manager, Fraud Detection Services for changes which reduce fraud exposure and losses while maintaining cost effectiveness and high level of customer service
1 – 2 years bank experience
Working knowledge of applicable Bank systems such as NCCS, TSYS, Customer Connect and Microsoft Office Suite
Customer Service (Working)
Organizational Understanding (Working)
Environmental Understanding (Working)
Analytical Thinking (Working)
Problem solving (In-Depth)
Schedule: Monday to Friday 9am to 5pm
The Fraud Department operates in a 24/7 environment and candidates should be flexible to work on statutory holidays if required.
At our company, we have been helping our customers and communities for over 195 years. Working with us means being part of a team of talented and passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.
To find out more visit our website at www.bmo.com/careers .
BMO Financial Group is committed to an inclusive, equitable and accessible workplace. By embracing diversity, we gain strength through our people and our perspectives. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.