BMO Financial Group Senior Manager Lending in Ontario, Canada


The Senior Manager, Lending Operations is accountable for managing regional or pan-regional loan portfolio quality, and ensuring efficient and effective credit granting. The Regional Director Banking looks to the Senior Manager to ensure smooth operations, minimal loan losses, and ultimately, client satisfaction by establishing and monitoring business processes, trouble-shooting problems, and orienting and training Lending Specialists and Private Banking Officers, Credit. The role may be required to relieve the Regional Director, Banking or may be assigned accountabilities to act on their behalf.

The Senior Manager, Lending Operations is a member of the Banking LOB leadership team and is responsible to support the Regional Director Banking in implementing the LOB strategy in the region as well as regional tactics to assist in achieving and exceeding regional business objectives. The Senior Manager, Lending Operations communicates operational and product/process issues to National Office for resolution and plays an integral role in change management within the region.

The Senior Manager, Lending Operations manages a team of Lending Specialists and Private Banking Officers, Credit. This team of specialists provides advice and support where needed so that Private Bankers can focus on growing revenue from prospects and clients.


Business Delivery and Operations

  • Develop a team committed to the highest level of client satisfaction. This includes supporting the BPB sales process and client experience, identifying gaps, issues and best practices.

  • Monitor operational methods and workflows against national standards and policies to uncover bottlenecks or trouble areas. Investigate to uncover the root cause and implement action plans to address.

  • Ensure effective processes and controls are in place and adhered to, minimizing risk and maintaining the overall quality of the regional portfolio within acceptable levels.

  • Increase the effectiveness and efficiency of existing operational methods and workflows by identifying, recommending, and sharing process improvements.

  • Embrace the process of change within BMO Private Banking. Practice effective change management principles in implementing process changes.

  • Build relationships with Platinum Banking personnel to influence positive behaviours that support effective and efficient processes. Escalate performance issues if appropriate to the relevant manager if unable to resolve directly.

  • Establish a culture and work environment that attracts, retains, and motivates the highest calibre of skilled professionals.

  • Ensure the optimal effectiveness and efficiency of the operation through an organizational design which is consistent with the national organization design principles and guidelines.

  • Develop collaborative programs and strategies to contribute to the growth and profitability of the region.

  • Build a rolling plan so that resources and expertise are being optimized.

  • Effectively manage remote locations as appropriate.

  • Lead assigned project management work, as requested.

Managerial Leadership

  • Develop, implement, review and revise a 3-5 year strategic plan with direct report team including: vision, mission, values, strategic positioning, operational and resource plans.

  • Set appropriate context and direction for direct reports on the strategic vision of the LOB and the tactics employed within the market to meet and exceed the ongoing business objectives, partnering with the Regional Director Banking where required.

  • Ensure the effective implementation of Bank initiatives and programs through the establishment of appropriate context and setting of direction for direct reports by providing relevant information, establishing goals, and setting limits within the context and prescribed limits of the Regional Director, Banking.

  • Establish a two-way working relationship with direct reports to solicit their views on market opportunities, the working environment, potential changes affecting their work, continuous improvement opportunities, and revisions to the plan.

  • Build and sustain a team of direct reports who are capable of delivering the performance required for BMO Private Banking, including coaching and the creation and implementation of training and development plans.

  • Apply the Bank’s performance management system to direct reports, including establishing goals and objectives, assessing skilled knowledge gaps, allocating resources to achieve objectives and close gaps, assessing personal effectiveness, and reviewing and recommending base and variable pay.

  • Develop the relationship management skills of Lending Specialists and Private Banking Officers, Credit and monitor the effectiveness of each client team in expanding existing relationships through multiple product sales, development of new relationships and meeting client needs.

  • Establish and optimize team integration by articulating the linkages between the accountabilities and authorities of different roles across the group and by establishing the context in which they will work collaboratively with one another.

  • Ensure all integrating mechanisms are in place for all professionals in order to facilitate team behaviours and the focus on the integrated offer (e.g. appropriate training across product lines).

  • Where applicable, develop and sustain an effective multi-level unit, as a manager of managers, ensuring the quality of effective managerial leadership practices of managers; conducting talent pool assessment with managers on the capability of their staff, and holding mentoring discussions with and hearing requests from employees.

Risk Management and Control

  • Understand the external regulatory and risk environment to effectively analyze threats and opportunities ensuring alignment and focus in monitoring activities.

  • Maintain acceptable asset quality in the region’s loan and mortgage portfolio through oversight of accounts for compliance to terms and conditions including margins, covenants and day to day account operation, identifying deteriorating risk situations and material exceptions, with timely advice to the Regional Director, Banking and Credit Department, escalating as required for further attention and regularization.

  • Ensure the region’s portfolio meets the standards set out in Corporate Policies and Bank Policies and Procedures.

  • Ensure employees have the adequate skilled knowledge to conduct comprehensive risk analysis, appropriate credit structure and terms and approve/submit credit applications within prescribed limits.

  • Provide oversight on the accurate and timely preparation and registration of Bank legal documentation and security as required by Bank Policy and the terms and conditions of the specific credit approval to minimize risk of the portfolio. Implement and monitor a database to track security/documentation expirations, renewals and reporting exceptions.

  • Manage and monitor controllable non-interest expenses and revenues to ensure targets are met or exceeded. Monitor and escalate other aspects, such as appropriate pricing, that is not under direct managerial control.

  • Develop and maintain relationships of the utilization of external service providers, including outsourced appraisers, to ensure adequacy and consistency of credentials.

  • Exercise individually-held approval and unilateral discretionary limit(s). Exercise in relief for Regional Director, Banking when requested. Ensure credit decisions/recommendations are in accordance with sound credit-granting principles and in compliance with Corporate Policy, Lending Directives and related procedures.

  • Project a professional and consistent image by adhering to organization’s brand, corporate identity and standards.

  • Adhere to Know Your Customer standards, policies and procedures for the prevention of loss due to fraud, counterfeiting, money laundering, or defalcation; identify and report suspicious and other reportable transactions or patterns of activity that are suspected to be related to money laundering.

  • Maintain up-to-date knowledge and understanding of all banking products, processes, and relevant legal, regulatory and technology requirements.

  • Adhere to all aspects of First Principles our code of business conduct and ethics, including individual accountability as it relates to potential conflicts of interest, safeguarding of customer information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities.

Training and Development

  • Develop an action plan focused on helping Platinum Banking personnel deepen and further their credit expertise and experience.

  • Create and support orientation and credit training elements of development plans for new and existing banking personnel to ensure they have the required knowledge and exposure for Platinum Banking delivery.

  • Develop and share credit expertise with colleagues to continually improve the overall abilities of the regional team.


  • Focus the team on behaviours that ensure effective completion of work to handle workflow and volume of work during peak periods.

  • Maintain effective cross functional relationships with regional management and Private Bankers to build a collaborative working environment that focuses on client needs and the delivery of the desired client experience.

  • Support the Regional Director, Banking in the sign-off and timely turnaround of Platinum Banking credit applications.

  • Contribute as a member of the Banking Leadership Team to develop, prioritize and implement business, technology, sales and service, and people strategies in the manager’s planning time frame to optimize overall effectiveness of Platinum Banking.

  • Communicate with National Office and disseminate Banking strategy, product, policy and other related information within the lending team.


  • 2 – 5 years managerial leadership experience

  • Undergraduate University Degree or equivalent

  • 7 - 10 years banking experience

  • Expert knowledge of BHPB processes & procedures, and interrelationships

  • In-depth knowledge of technical aspects of BMO products and services

  • In-depth knowledge of risk management parameters

  • Working knowledge of personal and commercial non-credit product

  • Ability to manage risk in a complex cross-functional environment

  • Demonstrated ability to design, implement and manage projects

  • Strong client service orientation

  • Expert communication and relationship development skills

  • Expert impact and influence skills

  • In-depth planning and organizing skills and ability to manage multiple priorities

  • Champions of a consultative approach and the development of integrated financial solutions

Personal and commercial discretionary limits (commercial in-depth qualification)

Expert credit skills as assessed by P&C/PCG Risk or regional Credit departments

At our company, we have been helping our customers and communities for over 195 years. Working with us means being part of a team of talented and passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.

To find out more visit our website at .

BMO Financial Group is committed to an inclusive, equitable and accessible workplace. By embracing diversity, we gain strength through our people and our perspectives. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

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