BMO Financial Group Senior Supplier Management Specialist in Ontario, Canada

Description:

Job Purpose & Mandate

Reporting to the Head of Governance, the incumbent will be responsible for the relationship between BMO and Canada Post. Accountable for a specific set of services supplied by Canada Post. The goal is to manage the day-to-day relationships as well as to identify process changes for the products. Working with our partners and stakeholders to facilitate, lead, develop and implement service solutions related to current and new business activity. In addition, there will be a strong requirement to recognize and execute day-to-day process improvements within Canada Post and the various users of their services within the Bank to ensure that process strategy aligns with the business goals of highly efficient and effective, standardized processes.

Client Relationship Building

  • Respond promptly to customer requests and questions regarding services and products

  • Build and nurture quality relationships with clients and service provider

  • Lead and facilitate client and service provider meetings when and as required

  • Lead teams comprised of members from across the organization; provide support and guidance to the departments and Canada Post in the resolution of critical issues that may impact the business or service

  • Comprehend the various departments’ strategies, plans and or concerns

  • Maintain regular communication with clients and service provider for feedback and information

  • Interact with internal/external clients and service provider for issues arising from day-to-day processing

  • Maintain solid relationships with colleagues / peers to promote cohesiveness within the team

  • Make customer service a top priority

Leadership

  • Take an active and leadership role in presenting opportunities to senior management/executive throughout the Bank

  • Identify barriers and work through barriers, promoting process improvements on a day-to-day basis with product/processing areas

  • Act as ambassadors of change for all groups

  • Promote cross functional team effectiveness by focusing on doing what is important to achieve business objectives

  • Actively encourage creative suggestions for the success of the enterprise

Product Delivery

  • Strong understanding of the services provided by Canada Post

  • Understand the business needs, requirements, and issues in order to resolve problems and add value

  • Liaises with product groups to proactively resolve issues and problems and fosters effective relationships with management and peers

  • Conducts post implementation reviews of process improvements to ensure sustainable solutions and achievement of expected benefits

  • Acts as the lead in the diagnostics and design of metrics for process enhancements and change management initiatives

Qualifications:

Knowledge & Skills

Knowledge:

  • Minimum 5 years progressive related supplier management work experience, including Client Relationship management for non-technology and technology suppliers

  • Experience managing mail suppliers (courier suppliers)

  • Strong understanding of established process analysis and methodologies.Able to analyze, recommend, implement and validate process improvements

  • Ability to assess impact or potential impact of change initiatives on financials.

  • Knowledge of the Financial Services Industry would be an asset

Skills:

  • Strong client/stakeholder relationship/service provider management competencies

  • Strong teamwork and leadership skills.

  • Strong analytical, negotiation, presentation and communication skills.

  • Ability to analyze system, process or production problems to identify opportunities to generate process improvements

  • Ability to manage and resolve conflict

  • High tolerance for and focused approach to resolving ambiguities

  • Strong PC skills (Suite of Microsoft Products) and must leverage technology to provide efficient and effective business processes

  • Excellent multi-tasking skills covering a wide range of challenges, which are independent and distinct.

Education:

  • University undergraduate degree

At our company, we have been helping our customers and communities for over 195 years. Working with us means being part of a team of talented and passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.

To find out more visit our website atwww.bmo.com/careers.

BMO Financial Group is committed to an inclusive, equitable and accessible workplace. By embracing diversity, we gain strength through our people and our perspectives. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Field:

Operations

Job Schedule:

full-time

Primary Location:

Canada-Ontario-Toronto