BMO Financial Group Senior Supplier Management Specialist in Ontario, Canada
Job Purpose & Mandate
Reporting to the Head of Governance, the incumbent will be responsible for the relationship between BMO and Canada Post. Accountable for a specific set of services supplied by Canada Post. The goal is to manage the day-to-day relationships as well as to identify process changes for the products. Working with our partners and stakeholders to facilitate, lead, develop and implement service solutions related to current and new business activity. In addition, there will be a strong requirement to recognize and execute day-to-day process improvements within Canada Post and the various users of their services within the Bank to ensure that process strategy aligns with the business goals of highly efficient and effective, standardized processes.
Client Relationship Building
Respond promptly to customer requests and questions regarding services and products
Build and nurture quality relationships with clients and service provider
Lead and facilitate client and service provider meetings when and as required
Lead teams comprised of members from across the organization; provide support and guidance to the departments and Canada Post in the resolution of critical issues that may impact the business or service
Comprehend the various departments’ strategies, plans and or concerns
Maintain regular communication with clients and service provider for feedback and information
Interact with internal/external clients and service provider for issues arising from day-to-day processing
Maintain solid relationships with colleagues / peers to promote cohesiveness within the team
Make customer service a top priority
Take an active and leadership role in presenting opportunities to senior management/executive throughout the Bank
Identify barriers and work through barriers, promoting process improvements on a day-to-day basis with product/processing areas
Act as ambassadors of change for all groups
Promote cross functional team effectiveness by focusing on doing what is important to achieve business objectives
Actively encourage creative suggestions for the success of the enterprise
Strong understanding of the services provided by Canada Post
Understand the business needs, requirements, and issues in order to resolve problems and add value
Liaises with product groups to proactively resolve issues and problems and fosters effective relationships with management and peers
Conducts post implementation reviews of process improvements to ensure sustainable solutions and achievement of expected benefits
Acts as the lead in the diagnostics and design of metrics for process enhancements and change management initiatives
Knowledge & Skills
Minimum 5 years progressive related supplier management work experience, including Client Relationship management for non-technology and technology suppliers
Experience managing mail suppliers (courier suppliers)
Strong understanding of established process analysis and methodologies.Able to analyze, recommend, implement and validate process improvements
Ability to assess impact or potential impact of change initiatives on financials.
Knowledge of the Financial Services Industry would be an asset
Strong client/stakeholder relationship/service provider management competencies
Strong teamwork and leadership skills.
Strong analytical, negotiation, presentation and communication skills.
Ability to analyze system, process or production problems to identify opportunities to generate process improvements
Ability to manage and resolve conflict
High tolerance for and focused approach to resolving ambiguities
Strong PC skills (Suite of Microsoft Products) and must leverage technology to provide efficient and effective business processes
Excellent multi-tasking skills covering a wide range of challenges, which are independent and distinct.
- University undergraduate degree
At our company, we have been helping our customers and communities for over 195 years. Working with us means being part of a team of talented and passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.
To find out more visit our website atwww.bmo.com/careers.
BMO Financial Group is committed to an inclusive, equitable and accessible workplace. By embracing diversity, we gain strength through our people and our perspectives. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.