L-3 Communications Service Proposal Writer in Ontario, Canada

Join an innovative Integrated Logistics Support (ILS) department – within WESCAM’s Customer Service Group (CSG) – that supports leading edge product technology for a diverse, global customer base. Be part of a cohesive, collaborative team to develop your career growth with the support of other talented professionals. In response to requests for system solutions from aerospace and defense customers, the Proposal Writer serves as the focal point for the coordination, preparation, review and submission of ILS departmental written content and cost estimates, raised in support of WESCAM’s proposed support services.

Working with CSG sales managers and the WESCAM Bids and Proposals (B&P) team, the successful candidate will play a key project management role when responding to high value proposals that contain defined product support requirements. The Proposal Writer will also interface with the VP of Customer Service and other department sales staff to prepare and compile compelling bid documentation that will translate into new business sales.

Tasks To Be Accomplished

  • Act as the ILS lead for all sales and bid activities requiring product support services
  • Attend WESCAM B&P Kick-Off meetings, and subsequently collaborate with In-Service Business Managers (ISBM) to translate the solicited product support requirements into key response themes for customer support and a clear win strategy
  • Review and interpret Request For Proposal (RFP), Request For Information (RFI), or capability questionnaires for product support requirements
  • Analyze RFP/RFI requirements to identify major non-compliances early during the Bid/No-Bid decision-making process, and align ILS response compliance against stated customer requirements
  • Assume accountability for managing the ILS Department RFP response process:

    o Attend or schedule bid meetings, as appropriate o Review writing responsibilities for correct assignment of Subject Matter Expert (SME) and communicate reassignment where appropriate o Schedule ILS department writing assignments and provisioning runs to support spare parts capture o Answer questions from other WESCAM stakeholders (e.g. Program Office, Contracts, Engineering, Bids and Proposals Group) o Implement follow-up activity to close out response gaps

  • Setup of electronic proposal folders using an established WESCAM source control system
  • Monitor and control RFP response progress to make sure that all deadlines are met
  • Write and edit ILS compliance responses:

    o Prepopulate written responses for SMEs in logistics engineering, technical publications, and training o Coordinate narrative and cost estimate reviews for SME approval o Review/amend the collective ILS Department response for support strategy alignment and win theme continuity in support of scheduled Program Alignment Reviews o Review cost submissions and associated Basis Of Estimates (BOE) for reasonableness relative to submitting a winning proposal

  • Prepare supporting White Papers, while working closely with other CSG managers, to describe the WESCAM business model for customer support
  • Compile a library of standardized and reusable ILS response compliance text
  • Partner with ISBMs and collaborate on new business development activities
  • Close out bid projects:

    o Archive the RFP response documents and forward final responses to the WESCAM Bids & Proposals department o Record response metrics o Track proposal wins/losses; analyze post mortem losses for future areas of improvement o Forecast future ILS workload based on successful bids

Skills Required

  • Passion for customer service and selling product support services
  • Strong interpersonal and organizational skills; comfortable speaking with customer personnel, and WESCAM management at all levels (Managers, Directors, VPs)
  • Analytical and flexible when solving problems
  • Articulate communicator with pervasive presentation skills
  • Mastery of the English language:

    o impeccable spelling, grammar and punctuation o write clear, concise and accurate sentence o compose compelling solution-based narratives to effectively address business needs

  • Independent work style and project management skills necessary to meet the challenges of multiple concurrent RFP/RFQ/RFI deadlines
  • Detail-oriented with strong emphasis on quality of work
  • Advanced user of Microsoft Office tools with an emphasis on Word, Excel and MS Project
  • Experience with source control software (Sharepoint, Perforce, GIT, CVS etc.)

Skills & Experience

  • Experience in integrated logistics and system support services environments performing Logistics Support Analysis (LSA), Level of Repair Analyses (LORA), Reliability Centered Maintenance (RCM), Maintenance Task Analysis (MTA), or Life Cycle Cost (LCC) modeling preferred
  • Direct experience providing customer service in support of large industrial commercial projects, or aerospace and defense products
  • Background in reliability and maintenance planning of products or large scale equipment such as assets for mining, oil and gas, heavy manufacturing, or power generation considered

Experience & Education Requirements

  • Member of the Society For Maintenance and Reliability Professionals (SMRP) or other equivalent designation an asset
  • Knowledge of operations, maintenance services, and Public Private Partnership (PPP) projects
  • 5 years of experience responding to complex RFPs, RFIs, RFQs and SOWs as a business development manager, services manager, proposal writer, business analyst or technical writer
  • 5 years of experience in a business-related field, preferably with exposure to business development/capture activities
  • Post-secondary education in engineering, business, marketing, communications, public relations, or an equivalent level of direct experience
  • Proven track record preparing proposals that have resulted in wins and follow-on sales

*LI-SP1

*IND

Organization: *Division L-3 Wescam

Title: Service Proposal Writer

Location: CAN-Ontario-Burlington

Requisition ID: 085508