Baxter Technical Analyst in Ontario, Canada

Every day, Baxter touches the lives of millions of patients and providers worldwide who rely on our essential hospital and renal products and services. You’ll find Baxter’s products and therapies on nearly every floor, in almost every hospital worldwide, in clinics and in the home. Baxter’s employees are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care. Our commitment to our mission means we are there when patients and healthcare professionals need us, during the critical moments that matter most.

The Technology Analyst will be responsible for providing front line support to all staff in the Baxter Canada organization. With a strong level of customer service, and the ability to accept any challenge, the desktop support technician will be the first point of contact for technical support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support Canadian Voice/Data/Email/Print support with standard design

• Identify and understand issues that may impact day-to-day operations from our infrastructure

• Work with Global IT to document standards on network administration, messaging and voice, security, access rights, LAN auditing, cybersecurity, DRP and SLA’s ensuring conformance to Global IT policies and standards

• Support local change control for all infrastructure

• Install, test, and maintain software and hardware components using Lifecycle Matrix

• Provide technical support after hours as needed on core infrastructure and networking

• Identify technical support trends, determine root cause and potential solutions.

• Participate with break/fix vendor management

• Document system/environment change

• Work with vendors on support and version management

• Ensure monitoring for all key appliances on network and infrastructure

• Maintain information about the IT infrastructure and its components; this includes the provision and maintenance of documentation/user manuals to end users as necessary.

• Maintain user accounts and system access privileges.

• Monitor infrastructure for potential incidents including performance issues, hardware and/or software failures, and physical environment changes.

• Install/support software packages on-site and remotely.

• Research and recommend new processes and procedures to maintain a LEAN working environment.

• Provide back-up support to Supervisor, IT.

• Provide backup support for network and devices such as Server, Virtual Servers, switches, routers and print

The Technology Analyst will be responsible for providing front line support to all staff in the Baxter Canada organization. With a strong level of customer service, and the ability to accept any challenge, the desktop support technician will be the first point of contact for technical support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support Canadian Voice/Data/Email/Print support with standard design

• Identify and understand issues that may impact day-to-day operations from our infrastructure

• Work with Global IT to document standards on network administration, messaging and voice, security, access rights, LAN auditing, cybersecurity, DRP and SLA’s ensuring conformance to Global IT policies and standards

• Support local change control for all infrastructure

• Install, test, and maintain software and hardware components using Lifecycle Matrix

• Provide technical support after hours as needed on core infrastructure and networking

• Identify technical support trends, determine root cause and potential solutions.

• Participate with break/fix vendor management

• Document system/environment change

• Work with vendors on support and version management

• Ensure monitoring for all key appliances on network and infrastructure

• Maintain information about the IT infrastructure and its components; this includes the provision and maintenance of documentation/user manuals to end users as necessary.

• Maintain user accounts and system access privileges.

• Monitor infrastructure for potential incidents including performance issues, hardware and/or software failures, and physical environment changes.

• Install/support software packages on-site and remotely.

• Research and recommend new processes and procedures to maintain a LEAN working environment.

• Provide back-up support to Supervisor, IT.

• Provide backup support for network and devices such as Server, Virtual Servers, switches, routers and print

Thank you for your interest and application to Baxter. All applications will be reviewed and those candidates selected for consideration will be contacted directly.

Baxter is committed to creating and maintaining a barrier-free environment for all employees and customers. We believe in integration and equal opportunity and we are committed to treating all people with dignity and respect.

Job: *Information Technology

Organization: *Commercial

Title: Technical Analyst

Location: Canada-Ontario-Mississauga

Requisition ID: 160007M8