Alcatel-Lucent Specialist, IP/Optical Business Operations in Ottawa, Canada


/Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect./

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The Manager, ION Business Operations provides strategic and tactical leadership and coordination to the ION leadership team. S/he works directly with the Senior Leadership Team and is a key contributor to the achievement of organizational strategic goals. Responsibilities include overseeing the day-to-day liaison with ION stakeholders to ensure lines of communication remain open. This position requires a very hands-on, versatile person who is able to provide strategic leadership to deliver exceptional service.

  • Responsibilities

  • Apply sound knowledge of ION business and industry landscape

Work with SLT and ION managers and teams to produce outstanding internal & external customer service

Connect the dots between ION strategy and execution with day-to-day activities

Conduct ongoing evaluation on effectiveness of channels of communication against firm metrics and redirect as required

Implement effective processes and/or procedures to enable leadership to focus on key market, quality, talent and financial requirements

Inspire ION professionals to work to their highest capabilities in order to provide exceptional customer service while holding the team accountable for results

Conduct and/or attend meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency

Ensure team member competence through coaching, and routine and effective communication

Proactively seek out internal and external opportunities to build networks

Create a culture that encourages and recognizes individual and team achievements to promote engagement and retention of top talent

Identify, select and manage suitable service providers for various contracted services.

Review and approve invoices for expenses up to specified threshold.


  • Bachelor's Degree in Communications, PR, Social Media or Marketing or other business fields.

  • Fluency in English. Excellent written and verbal communications skills.

  • Experience with social media in corporate environment.

  • Well organized with proven ability to juggle multiple priorities.

  • Proficient with Microsoft Office suite.

  • Can work both independently and as a part of a team.

  • Creativity and willingness to bring in new perspectives and ideas to the business.

/ Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, we promote employment equity and encourage women, aboriginal persons, persons with a disability or members of a visible minority group to apply. /

Job: fALU Internal Communication

Primary Location: Americas-Canada-Ottawa

Req ID: 1600000725