G&K Services Credit and Collections Representative in Ottawa, Ontario
JOB SUMMARY: Performs, under general supervision a wide variety of collection functions. Track customer payments and undertake a collection process if payment are delinquent. Contacts various customers to arrange payment of any outstanding accounts. Operate office equipment such as a computer terminal, personal computer, calculator, typewriter or facsimile machine, photocopiers.
ESSENTIAL JOB FUNCTIONS:
Makes 60-80 collection calls per day.
Follows the recommended G&K guidelines for under 30, over 30, 60, 90 day collection calls.
Produces reports reflecting status of collection activity in area of responsibility.
Attends weekly A/R meetings to review the week's problem accounts.
Confers with management concerning the resolution of difficult cases.
Telephones or sends form letter in initial stages of collections in outstanding account situations.
Documents all customer telephone conversations to insure accurate call data in preprogrammed computer screens.
Investigates and recommends approach for collecting potential write-off accounts.
Prepares documentation for outstanding collections.
May handle NSF collections.
Fax copies of invoices to customers upon request and follows up with service dept. on discrepancies and disputes on a weekly basis.
Handles month end statements (i.e.: special handling accounts).
May assist in the preparation and issue of statements to customers.
Performs other related duties as assigned by management.
- Two year college or equivalent in a related field.
WORK EXPERIENCE REQUIREMENTS:
- 1-2 years relevant experience.
SKILLS AND COMPETENCIES:
Excellent communication/telephone skills.
Aggressive but patient attitude.
Computer Skills/ Excel
Team Player Attitude
Previous collection experience
Job: Finance & Accounting
Primary Location: CA-Ontario-Ottawa-Ottawa-508
Job Posting: Nov 23, 2016, 12:00:00 AM
Unposting Date: Ongoing
Req ID: 308248