G&K Services Credit and Collections Representative in Ottawa, Ontario


JOB SUMMARY: Performs, under general supervision a wide variety of collection functions. Track customer payments and undertake a collection process if payment are delinquent. Contacts various customers to arrange payment of any outstanding accounts. Operate office equipment such as a computer terminal, personal computer, calculator, typewriter or facsimile machine, photocopiers.


  • Makes 60-80 collection calls per day.

  • Follows the recommended G&K guidelines for under 30, over 30, 60, 90 day collection calls.

  • Produces reports reflecting status of collection activity in area of responsibility.

  • Attends weekly A/R meetings to review the week's problem accounts.

  • Confers with management concerning the resolution of difficult cases.

  • Telephones or sends form letter in initial stages of collections in outstanding account situations.

  • Documents all customer telephone conversations to insure accurate call data in preprogrammed computer screens.

  • Investigates and recommends approach for collecting potential write-off accounts.

  • Prepares documentation for outstanding collections.

  • May handle NSF collections.

  • Fax copies of invoices to customers upon request and follows up with service dept. on discrepancies and disputes on a weekly basis.

  • Handles month end statements (i.e.: special handling accounts).

  • May assist in the preparation and issue of statements to customers.

  • Performs other related duties as assigned by management.



  • Two year college or equivalent in a related field.


  • 1-2 years relevant experience.


  • Excellent communication/telephone skills.

  • Aggressive but patient attitude.

  • Computer Skills/ Excel

  • Team Player Attitude

  • Previous collection experience

Job: Finance & Accounting

Primary Location: CA-Ontario-Ottawa-Ottawa-508

Schedule: Full-time

Job Posting: Nov 23, 2016, 12:00:00 AM

Unposting Date: Ongoing

Req ID: 308248