Sears Canada Logistics Team Leader in Port Coquitlam, British Columbia
Welcome to Sears, one of Canada’s most trusted brand names.
For the past 60 years, Sears has been a household name from coast to coast. How have we been able to build such a great reputation? Through our dedicated Associates, of course!
With thousands of roles across the country, Sears is one of Canada’s largest employers. Whether you are just starting out or have an established track record, Sears can offer you an exciting opportunity to build and grow your career. Bring your passion and enthusiasm for engaging with our customers, and you will find a world of career possibilities within our organization.
Purpose of the Job
Supervise the day-to-day activities and staff of assigned work area e.g. Quality Assurance, Fulfillment, Returns etc. Monitor workflow, assign work, conduct performance reviews, create individual development plans etc. and ensure work is completed accurately and in a timely manner to respond to customer needs.
Plan and allocate hours for staff and other required resources in assigned work area including revising allocation to meet business needs. Direct Logistics Support associate in the completion of weekly schedules. Assign staff to specific work areas, assign work and monitor workflow to ensure efficiency.
Provide direct supervision/leadership to staff reporting including coaching/advising, responding to queries and concerns, responding to Associate Relation issues, conducting performance reviews etc. Create and support individual development plans for each report direct.
Review and analyze associate activity data and make revisions e.g. staffing changes, revisions to policies/procedures as required. Discuss issues and concerns with Logistics Operations Manager and provide regular activity reports.
Monitor and maintain the appropriate Health & Safety and environment standards and ensure all corporate resources are protected within the complete supply chain.
Develop and implement ongoing associate communication plan. Communicate regularly with associates on a variety of issues e.g. AES feedback sessions, OFI generation and feedback, changes to policies / procedures, general associate information, special program implementation etc.
Identify training opportunities and provide training as required for associates. Monitor and review effectiveness of training programs on the job, and make recommendations for revisions and/or additional training as required.
Ensure all associates work in compliance with all laws and regulations and attend and complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others.
Perform other duties as required.
Secondary school diploma
A minimum of 12 months of previous work experience
Demonstrated verbal and written communication skills
Demonstrated customer service skills
Demonstrated knowledge of related system e.g. Lotus Notes, TARS
Demonstrated organizational/planning and analytical skills
Demonstrated supervisory/leadership skills
We are looking to hire two enthusiastic team leads for our afternoon shift times running from 1:00PM-9:00PM. Starting wage $17.50/hour but is consumerate with experience.
We offer a competitive compensation package including a flexible benefits program and a generous associate discount on most Sears merchandise and services. We are committed to encouraging internal development and providing career enrichment opportunities wherever possible.
Please be advised that only those applicants who are selected for interviews will be contacted.
System ID: 2016-37611
Job Type (EN): Full Time
Job Industry (Choose up to 3 industries) (EN): Logistics, Supply Chain and Warehousing
Career Level (EN): Experienced