Telus Customer Service, Client Care Representative (Downtown Montreal) in QC, Canada
Do you share our passion for:
§ Advocating for our customers’ needs and creating a personalize experience
§ Genuinely displaying humanity ineverycustomer interaction
§ Being an exceptional communicator – listen, honest and clear
§ Getting things done by leveraging each other’s unique talents
§ Proactively adapting to meet the changing needs of our customers
We hire the best and the brightest Service Representatives as our first point of contact experts for inbound residential and home-based business customer calls.
Your goal will be to process queries related to customer accounts and orders, programs, promotions, and other matters of interest in a professional, accurate and timely manner. It is imperative that our customer's needs are understood, and that the appropriate TELUS sales and service solutions are recommended and delivered.
In this position, you will:
Sell TELUS future friendly products and services; and recognize sales opportunities
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
You will be entitled to an excellent compensation package, with a starting wage of $17.38 per hour plus sales incentives . Our fast-paced work environment has been developed into a campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
Required Skills & Abilities:
Successful experience in a sales role and/or customer service environment
Familiarity with communication products and services
Able to deliver sales and service excellence by demonstrating tenacity, persuasiveness, and strong interpersonal skills
Ability to present a professional image and communicate effectively
You are able to analyze data, utilize problem-solving skills, and recommend solutions
Able to maintain a high level of performance under the pressure of time constraints and a fast-paced, changing environment
Must have accurate and efficient keyboarding and data entry skills
Commitment to continuous improvement. Demonstrated ability to learn and apply learned skills and complete and pass all training requirements
You have the ability to work various shifts including evenings, Saturdays, and statutory holidays based on business requirements
You are able to work a minimum of 19 hours on a weekly basis
Bilingualism is an asset
Our culture supports a collaborative learning-based environment supported by pay-for-performance and work-life flexibility. In many of our contact centres there are positions that offer the possibility of becoming an At Home Agent.
The TELUS At Home Agent Program is a cutting edge and extremely important component of TELUS’ contact centre strategy. By being a top performer, you have the opportunity to apply to join the At Home Program. Rather than working from a central office location, an At Home Agent is able to seamlessly work from a dedicated office space within their homes, using all the same tools as their in-office counterparts.
Contact Centre Representatives handle inquiries, troubleshoot and resolve client concerns in the following main areas: Activation, Account Information, the Network and Handsets.
Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team.
Do you share our passion?
At TELUS, you create future friendly ® possibilities
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Title: Customer Service, Client Care Representative (Downtown Montreal)
Requisition ID: ROL02054-16