Telus Director Implementation - TELUS Health in QC, Canada

Position Overview:

As a leader at TELUS Health and Payment Solutions, the Director, Customer Solutions Delivery is responsible for leading a team of professionals dedicated to implementing our products and services at customer sites (medical clinics and pharmacies). The successful candidate will also be responsible for the strategic positioning of the TELUS Health brand to drive the global penetration of our products and services.


  • Provide leadership for direct and indirect team members, facilitate career development and encourage high levels of engagement through goal setting and team recognition

  • Develop processes to maximize the use of our resources and plan service deployments for customers across Quebec; this involves managing daily operational activities and planning the use of human resources to deliver services to our customers

  • Promote a high-performance culture that encourages the Customer Service Delivery team to create a competitive advantage for our customers; determine staffing requirements for organizational management and customer service delivery

  • Oversee the implementation of human resources policies, procedures and practices, as well as the writing of job descriptions for all employees

  • Recruit, interview and select candidates who possess the technical and personal skills to advance the TELUS Health mandate and support TELUS values

  • Oversee the performance management process implemented for all TELUS staff, which involves continuously tracking employee performance and conducting monthly, quarterly and annual performance reviews

  • Manage and coach employees as appropriate to improve performance and engagement

Required Skills & Abilities:

  • Strong leadership and teamwork skills; capacity for effective motivation with the ability to create a culture of teamwork, empowerment and accountability

  • Ability to prompt cooperation and commitment from peers in other departments and divisions; aptitude for working in a matrix organizational structure

  • Strong sense of personal and business integrity; commitment to ethical business behaviour

  • Business, financial/budget and project knowledge; business development experience in all areas of technology implementations

  • Self-starting initiative; great adaptability; ability to see change and challenges as opportunities

  • Verbal and written communication skills (English and French) and excellent presentation skills with the ability to influence all levels of management

Required Professional Designation/Certification:

  • Bachelor’s degree in business administration or equivalent, plus 10 years of relevant experience

Required Experience:

  • University degree required; qualified candidates have a university degree from a recognized educational institution and/or appropriate work experience

  • Operational leadership experience at a senior management level; proven leadership experience and an understanding of service assurance, service delivery and related processes and technologies

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living theTELUS valuesand delivering on ourCustomers First commitments.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.


Title: Director Implementation - TELUS Health

Location: CAN-QC-Montreal

Requisition ID: ROL02616-16