BMO Financial Group Associate, Corporate Cards Services in Quebec, Canada

Description:

Temporary position, 12 months contract

Work schedule: 37.5h per week, the candidates must befully available and flexible from Monday to Sunday, between 7am and 8pm.

Location: 129 St. Jacques W., Montreal

OurBusiness

Our Personal and Commercial line of business is the retail and commercialbanking arm of BMO Financial Group in Canada, serving individuals, small tomedium-sized and mid-market businesses. We offer a wide variety ofpersonal and commercial banking products and services and we serve ourcustomers in person at our branches, through our ABM network, over the Internetand by phone.

Our customer contact center teams help customers online and by telephone in adynamic, fast-paced environment. Discover the satisfaction of helping customersachieve their financial goals. Paid training, on-the-job coaching and variedcareer possibly give you the support you need to turn your potential intoperformance.

PositionSummary

As a front line contact center employee you will play a critical role indelivering great customer experience for customers calling BMO to do businessover the phone as well as in writing via our Details Online database (DOL). You will build, enhance and protect relationships with customers throughlistening, and problem solving.

Qualifications:

Competencies:

  • Passion for helping customers

  • Service oriented with a demonstrated ability to proactively listen and solveproblems

  • Strong communication skills (over the telephone and in writing)

  • Solid computer and multi-tasking skills

  • Team player

  • Bilingualism (French/ English)

Educationand Accreditation

  • Completed high school education, or equivalent work experience

At our company, we have been helping our customers and communities for over 195 years. Working with us means being part of a team of talented and passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.

To find out more visit our website at www.bmo.com/careers .

BMO Financial Group is committed to an inclusive, equitable and accessible workplace. By embracing diversity, we gain strength through our people and our perspectives. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Field:

Call Centre

Job Schedule:

full-time

Primary Location:

Canada-Quebec-Montreal