BMO Financial Group Associate, Corporate Cards Services in Quebec, Canada

Description:

Permanent position, full time 37.5h / week

Work schedule: the candidates must be fully available and flexible from Monday to Sunday, between 7am and 8pm

Location: 129 St.Jacques W., Montreal

Our Business

Our Personal and Commercial line of business is the retail and commercial banking arm of BMO Financial Group in Canada, serving individuals, small to medium-sized and mid-market businesses. We offer a wide variety of personal and commercial banking products and services and we serve our customers in person at our branches, through our ABM network, over the Internet and by phone.

Our customer contact center teams help customers online and by telephone in a dynamic, fast-paced environment. Discover the satisfaction of helping customers achieve their financial goals. Paid training, on-the-job coaching and varied career possibly give you the support you need to turn your potential into performance.

Position Summary

As a front line contact center employee you will play a critical role in delivering great customer experience for customers calling BMO to do business over the phone as well as in writing via our Details Online database (DOL). You will build, enhance and protect relationships with customers through listening, and problem solving.

Qualifications:

Competencies:

  • Passion for helping customers

  • Service oriented with a demonstrated ability to proactively listen and solve problems

  • Strong communication skills (over the telephone and in writing)

  • Solid computer and multi-tasking skills

  • Team player

  • Bilingualism (French / English)

Education and Accreditation

  • Completed high school education, or equivalent work experience

At our company, we have been helping our customers and communities for over 195 years. Working with us means being part of a team of talented and passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.

To find out more visit our website at www.bmo.com/careers .

BMO Financial Group is committed to an inclusive, equitable and accessible workplace. By embracing diversity, we gain strength through our people and our perspectives. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Field:

Call Centre

Job Schedule:

full-time

Primary Location:

Canada-Quebec-Montreal