IBM Customer Service Representative in SAINT JOHN, New Brunswick
The IBM Customer Service Representative is responsible for handling information inquiries or requests about products, services or personnel received via telephone, fax, email or other means, from customers, IBM personnel or business partners.Services provided may include, but are not limited to the following: General Inquiry Support, Part Orders and database management. They perform interrelated activities that deliver the primary service provided by the business function. They have knowledge and experience in using a few specialized tools and procedures to address the requester's needs. Primary measurement is customer satisfaction with the handling of the requests.Call Centre established in Saint John in 1996 in central location and offers a variety of tasks with ample opportunity to learn.
Training provided and work instructions are documented
Professional and Friendly Team Atmosphere
What will make you successful in this role is:Knowledge Retention, Conscientiousness, Openness, Customer Focus, Dependability, Attention to Details, Flexibility, Multi-Tasking, Enthusiasm, Punctuality, Process Driven.Current Positions are Monday to Friday - Earliest shift starts at 9AM and the latest shift ends at 8PM.
Minimum of one year of previous call centre or customer service experienceHigh School Diploma / GEDFluent English Language skills