IBM TSS Business Partner Client Advocate - New Brunswick in SAINT JOHN, New Brunswick

The Technical Support Services Business Partner Client Advocate is a customer facing non-incentive based role responsible for a variety of revenue renewal capture, complex pricing/contract delivery and BP CSAT within a team based national support model.The TSS BP Client Advocate acts as a single interface to support TSS BP Sales Specialist in their efforts to grow maintenance sales in the channel while improving ongoing relationships amongst a variety of Business Partners which span Distributors, Tier 1 and Tier 2 level partners. Your primary focus is to ensure the TSS BP Sales Specialists are fully enabled to execute on all Logo and Multivendor Service maintenance opportunities while proactively driving contract renewal and warranty exit opportunities within an assigned set of Business Partners. TSS BP Client Advocates work as a contributing member of the TSS Business Partner Sales Centre which consists of an existing set of experienced professionals who provide marketing, offerings, sales and contract support assistance.Day to day tasks performed by an implementation specialist includes but is not limited to:

  • Non-incentive based role responsible for a variety of revenue renewal capture, complex pricing / contract delivery and BP CSAT within a team based national support role. opportunities within an assigned set of Business Partners.

  • Is the best of breed with expertise in all available BP maintenance offerings and creating/implementing new efficiencies within existing processes

  • Engage and assist with daily BP sales opportunities. Track down/close all renewal and warranty exit opportunities with assigned BP accounts (daily)

  • Attend and actively participate in weekly sales cadence meetings with management to forecast and track your opportunity progression.

  • improve/maintain relationships amongst a variety of Business Partners to drive OI for MVS growth

  • Leverage BP intelligence and field knowledge to draft quarterly promotions and new offerings.

  • Focal for ensuring BP education and execution of latest sales, offering solutions/promotions and policy changes

You will be a contributing member of the TSS Business Partner Sales Centre and will be working with with highly motivated Business Partners and sales support teams. You will have the autonomy and training to drive revenue growth, innovative approaches to business challenges and understand leading edge IBM solutions. This provides the platform for a challenging and fulfilling sales support position.We encourage our employees to collaborate with others and look for ways to improve/enhance the services they provide to our clients. Creativity is encouraged as employee engagement is the key to our success. Work as a contributing member of the TSS Business Partner Sales Centre which consists of an existing set of experienced professionals who provide marketing, offerings, sales and contract support assistance. The individual can be based out of any IBM office in New Brunswick

  • Fluent Language and Writing Skills with both English is required.

  • French Language and Writing Skills is an asset.

  • Role is based out of any IBM office in New Brunswick

  • University Degree. Business, Math, Statistics, Engineering

  • Fluent Language and Writing Skills with both English

  • Proficient user of Excel/spreadsheets, Word, PowerPoint

  • Number of years of experience: 1year

Domestic Delivery