AFL Telecommunications LLC Manager, Quality Assurance in Surrey, British Columbia
Manager, Quality Assurance
Surrey, BC, Canada
Can - ISG
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Under the direction of the Director of Quality Assurance and Engineering, the Manager of Quality Assurance (QA) is responsible for ensuring quality of AFL engineering designs and construction, maintaining and approving materials, developing strong relationships with customers and ensuring all business goals and objectives are met within target dates and budget. The incumbent is able to identify, update and create internal standards including construction, design, material and infrastructure services group (ISG). The Manager of QA provides accurate and effective management of teams, reporting, budgets, scheduling and operational support by assisting with the continuous development, scheduling and performance management of staff.
Leads day to day oversight of quality assurance related projects including construction, design and special projects in accordance with standards/guidelines/regulations
Deals with customer and internal escalations and ensures resolution of these items in a timely fashion
Develops, tracks, and maintains quality metrics for each phase of any given project
Engages with staff to ensure that weekly objectives and goals are being met
Conducts frequent touchpoints with QA team to gauge and assess performance in meeting project/departmental/business objectives
Completes status updates on various projects and ensures tracking on time and within budget
Produces weekly reports on quality assurance and projects to showcase with Senior Management or Leadership team
Approves hours and schedules of staff to better meet AFL and client needs
Approves all hours, schedules and expenses for payment
Approves client assets and access per team member
Verifies all testing prior to releasing the network to the customer
Troubleshoots both internal or client issues and resolves these in a timely manner
Proposes, documents and maintains continual process improvements to internal standard operating procedures
Ensures that monthly targets set at the executive level are tracking/trending on schedule
Completes performance reviews for staff on an annual basis and provides ongoing coaching on performance
Assesses internal training needs and identifies training opportunities to ensure effective performance
Updates and creates internal quality assurance standards including construction, design, material and ISG)
Broadcasts customer changes and standards and verifies cost association
Coordinates continual improvements while monitoring the regulatory environment for changing policies, processes and procedures
Maintains materials by approving materials for usage that meet quality standards
Maintains and builds team engagement and enablement
Responsible for end-to-end employee management including; hiring, onboarding, leading, developing, training and mentoring team members
Leadership – Proven success in leading high performance teams, achieving results through others, and being a strong team player
Analytical Thinking - Exceptional ability to analyze data and utilize it to make sound business decision
Conflict Management and Resolution Skills - Build consensus, anticipate and solve problems
Detail oriented – Proven accuracy with reporting
Results focused – Ability to organize and manage multiple, and at time competing priorities
Communication Skills – Demonstrate communication skills necessary to interpret policies in situations requiring persuasion and prepare and present presentations,
Relationship building skills – Ability to work within a dynamic team setting and provide role model leadership to AFL workforce
Minimum of 5 years relevant experience, preferably in Telecommunications, Engineering or Construction with 2-3 years of experience in a managerial/supervisor capacity
Degree/Certifications/Designations preferable in engineering/telecommunications and networks
Registered Communications Distribution Designer (RCDD) designation optional, not mandatory
Proficient in MS Office Suite
Knowledge in the following programs is preferred but not mandatory: FTTX, SharePoint, ShareFile, Smartsheet and EXFO
Solid understanding of business planning, fiscal processes and financial planning
Must possess strong leadership abilities
Normal office environment.
General hours of Monday through Friday 8:00am to 4:30pm. But ability to provide support during and outside regular business hours is required.
Travel will be required.
AFL is committed to building a diverse and inclusive workplace, one where you have the tools and support to achieve your full potential. We welcome applications from all designated equity groups regardless of race, gender, disability or any other legally protected status. At AFL, we live by our core values: customers first; innovation; community engagement; integrity; collaboration and accountability; and environment, health and safety. These values drive our actions each and every day.
We value your interest in this position, however, due to large volumes of applicants, only those selected for further review will be contacted.
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