AFL Telecommunications LLC Manager, Quality Assurance in Surrey, British Columbia

Manager, Quality Assurance







Job Type:

Full Time


Surrey, BC, Canada


Can - ISG


Operations Management




Full-time Benefits



Business Unit:

Network Services

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Job Description

Job Description

Under the direction of the Director of Quality Assurance and Engineering, the Manager of Quality Assurance (QA) is responsible for ensuring quality of AFL engineering designs and construction, maintaining and approving materials, developing strong relationships with customers and ensuring all business goals and objectives are met within target dates and budget. The incumbent is able to identify, update and create internal standards including construction, design, material and infrastructure services group (ISG). The Manager of QA provides accurate and effective management of teams, reporting, budgets, scheduling and operational support by assisting with the continuous development, scheduling and performance management of staff.


  • Leads day to day oversight of quality assurance related projects including construction, design and special projects in accordance with standards/guidelines/regulations

  • Deals with customer and internal escalations and ensures resolution of these items in a timely fashion

  • Develops, tracks, and maintains quality metrics for each phase of any given project

  • Engages with staff to ensure that weekly objectives and goals are being met

  • Conducts frequent touchpoints with QA team to gauge and assess performance in meeting project/departmental/business objectives

  • Completes status updates on various projects and ensures tracking on time and within budget

  • Produces weekly reports on quality assurance and projects to showcase with Senior Management or Leadership team

  • Approves hours and schedules of staff to better meet AFL and client needs

  • Approves all hours, schedules and expenses for payment

  • Approves client assets and access per team member

  • Verifies all testing prior to releasing the network to the customer

  • Troubleshoots both internal or client issues and resolves these in a timely manner

  • Proposes, documents and maintains continual process improvements to internal standard operating procedures

  • Ensures that monthly targets set at the executive level are tracking/trending on schedule

  • Completes performance reviews for staff on an annual basis and provides ongoing coaching on performance

  • Assesses internal training needs and identifies training opportunities to ensure effective performance

  • Updates and creates internal quality assurance standards including construction, design, material and ISG)

  • Broadcasts customer changes and standards and verifies cost association

  • Coordinates continual improvements while monitoring the regulatory environment for changing policies, processes and procedures

  • Maintains materials by approving materials for usage that meet quality standards

  • Maintains and builds team engagement and enablement

  • Responsible for end-to-end employee management including; hiring, onboarding, leading, developing, training and mentoring team members


Personal Qualities

  • Leadership – Proven success in leading high performance teams, achieving results through others, and being a strong team player

  • Analytical Thinking - Exceptional ability to analyze data and utilize it to make sound business decision

  • Conflict Management and Resolution Skills - Build consensus, anticipate and solve problems

  • Detail oriented – Proven accuracy with reporting

  • Results focused – Ability to organize and manage multiple, and at time competing priorities

  • Communication Skills – Demonstrate communication skills necessary to interpret policies in situations requiring persuasion and prepare and present presentations,

  • Relationship building skills – Ability to work within a dynamic team setting and provide role model leadership to AFL workforce


  • Minimum of 5 years relevant experience, preferably in Telecommunications, Engineering or Construction with 2-3 years of experience in a managerial/supervisor capacity

  • Degree/Certifications/Designations preferable in engineering/telecommunications and networks

  • Registered Communications Distribution Designer (RCDD) designation optional, not mandatory

  • Proficient in MS Office Suite

  • Knowledge in the following programs is preferred but not mandatory: FTTX, SharePoint, ShareFile, Smartsheet and EXFO

  • Solid understanding of business planning, fiscal processes and financial planning

  • Must possess strong leadership abilities

Working Conditions

  • Normal office environment.

  • General hours of Monday through Friday 8:00am to 4:30pm. But ability to provide support during and outside regular business hours is required.

  • Travel will be required.

AFL is committed to building a diverse and inclusive workplace, one where you have the tools and support to achieve your full potential. We welcome applications from all designated equity groups regardless of race, gender, disability or any other legally protected status. At AFL, we live by our core values: customers first; innovation; community engagement; integrity; collaboration and accountability; and environment, health and safety. These values drive our actions each and every day.

We value your interest in this position, however, due to large volumes of applicants, only those selected for further review will be contacted.

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