Oracle Client Success Specialist III in Toronto, Canada

Client Success Specialist III

Preferred Qualifications

Role :

Renewal Specialist – Customer Success Team

Background:

Oracle’s Customer Success Management (CSM) Team is responsible

for customer satisfaction, relationship management, retention/growth and overall

customer marketing success. The Renewal Specialist will play a critical role in

helping the CSM team to manage, coordinate and drive the renewal process for

Oracle Marketing Cloud (OMC) customers, optimizing commercial terms and ensuring

accurate/timely deal closure and booking.

Responsibilities Include:

  • Assist CSM team with renewal process

from start to finish for a defined book of business

  • Understand and effectively navigate

all internal Oracle processes and policies related to customer renewals

including deal management, legal review, approvals, finance/credit, revenue

recognition, booking/provisioning, etc.

  • Monitor contract and business terms

to mitigate risk and ensure swift on time delivery

  • Act as a liaison between CSM team,

contract deal management and all other applicable internal teams to articulate

and facilitate appropriate commercial terms and process

  • Validate all aspects of contract

packages for accuracy and compliance

  • Anticipate problems and initiate

actions to ensure customer orders are processed timely and efficiently

  • Assist with developing and continuously

updating quarterly renewal forecast

  • Assist CSM team with maximizing

renewal outcomes/rates and achieving/exceeding quarterly renewal targets

Desired Skills andExperience

  • 3-5 years sales/contract management experience

in technology environment

  • Experience with cloud-based/SaaS

solution offerings

  • Understanding of legal/commercial

terms in SaaS contracts (contract experience in enterprise software or

technology service agreements)

  • Team player who will work within the

company to continue improving/optimizing organizational processes

  • Quality Focused: Ability to

independently produce high quality work while balancing internal need for

timely response on simultaneous, in-process transactions

  • Excellent Communicator: ability to

convey scenarios in a simple, clear manner

  • Critical Thinking: Ability to understand

and follow established policies and procedures, as well as problem solve and

apply sound judgment when executing non-conforming transactions

  • Proactive: Identify potential deal

efficiencies and communicate to group

  • Flexible: Adapt to changing business

rules and environment

  • Professional: Must thrive in a

fast-paced, high-energy deadline-driven environment, while maintaining

professional demeanor and customer focus at all times

Detailed Description and Job Requirements

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Work with medium sized clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle

  • s internal operations. Identify product expansion/up sell opportunities. Responsible for sharing information across the CSM team via defined methods.

Job duties are varied and complex utilizing independent judgment. 5 to 7 years of professional experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.

Job: Sales

Location: CA-CA,Canada-Toronto

Job Type: Regular Employee Hire

Organization: Oracle