Oracle Client Success Specialist IV in Toronto, Canada

Client Success Specialist IV

Preferred Qualifications

We

are seeking an experienced Account Manager to manage long term strategic business relationships and drive customer for a defined territory

of existing Oracle Marketing Cloud enterprise clients.

Primary

responsibilities include:

Driving

maximum adoption of Oracle Marketing Cloud solutions to earn lifelong customers

by supporting their marketing transformation.

Accurately

forecasting, negotiating and managing the contract renewal process and meeting/exceeding

quarterly renewal targets by maintaining a high level of client satisfaction

and by being a liaison between our clients and Oracle’s internal resources that

contribute to value realization and remediation.

Developing

upsell and cross-sell growth opportunities within a defined existing client

territory.

Building

and maintaining relationships with multiple client contacts including senior

executives to understand guide their strategic plans, providing thought

leadership, ensuring clients are feeling supported by the Oracle Marketing

Cloud team and managing escalations.

Partnering

with peers and the extended Oracle Teams to maximize coverage and adoption and

align on program and account strategies within the Oracle Marketing Cloud GSU

and across Oracle lines of business.

Recommended

qualifications:

Candidates

must have a proven track record of achieving sales / renewal targets with

demonstrable measurable success, all while ensuring a high level of customer

satisfaction.

7

years of demonstrated experience selling or supporting SaaS solutions, and

selling to various lines of business as opposed to purely IT. Have

ability to develop an appropriate account strategy, revenue plan, and overall

territory plan to drive revenue.

Comfortable

engaging in high-level business discussions around business case

principles. Marketing domain knowledge is an asset.

Polished,

professional, authentic, and comfortable managing multiple priorities, and

ensuring a high standard of performance is achieved.

Comfortable

with some travel (25%-50%).

Detailed Description and Job Requirements

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle

  • s internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.

Job: Sales

Location: CA-CA,Canada-Toronto

Job Type: Regular Employee Hire

Organization: Oracle