Western Union Associate Operations Support in Toronto, Ontario
Job Title: Associate Operations Support
Requisition #: 1607009
Western Union Business Solutions ('WUBS') is the world's leading foreign exchange and international business payments company. Through its subsidiaries and branches, WUBS operates in the Americas, Asia, Europe, Australia, the Middle East and Africa and the United Kingdom. It offers business-to-business payment and receipt solutions through an intuitive online platform that integrates directly with clients' systems and helps clients manage their currency exposure. The company currently services over 40,000 clients around the world and processes more than $40 billion payments annually to more than 1 million beneficiaries.
Right now we are seeking anAssociate Operations Support Specialistbased at Western Union Business Solution’s office in Toronto.
In this role you will…
The primary purpose of the Associate Operations Support role is to provide internal support to the sales/operations group; may act as a liaison to client. Handle the administration of client transactions, pre/post -sales support, project/process management, daily banking, and other accounting and administrative functions. The individual will be required to have a thorough understanding and knowledge of the transaction process, risk management rules and policies, and other industry specific policy and procedures to support essential responsibilities.
You will also…
-Offer payment solutions options to corporate clients
-Be a customer focused support agent for clients
-Liaison with departments in company
-Support traders of the organization with emails to clients with concerns and issues related to payment options
-Investigate and get necessary answers to solves problems
-High school diploma or equivalent
-1-2 years of experience working in a banking environment desirable
-Attention to detail
-High level of focus
-Strong analytical abilities
-Customer service oriented
-Ability to be a team player and work independently
-Strong communication skills
With a 160-year history of connecting people when it matters most, Western Union continues to shape the world in which we live. WU offers one of the easiest ways for families and friends to send money and stay connected almost anywhere in the world. We take pride in being close to our consumers. Together with our Agents, we speak our consumers' languages and live in our consumers' neighborhoods. As a result, our Agents and employees are more like ambassadors. They are ambassadors of trust. Ambassadors of responsibility. And ambassadors of hope. They are the living, breathing manifestation of who we are as a company and reflect the WU behaviors: Inspired. Connected. Driven. Game-Changer. Responsible. EOE/AA Women, Minorities, Veterans, Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability or other protected category.