University Health Network Customer Service Representative - Toronto in Toronto, Ontario

Customer Service Representative - Toronto - Toronto, Ontario

Job Posting #793680

Position: Customer Service Representative

Department: Altum Health

Site: Toronto Western Hospital

Reports to: Site Manager

Hours: 37.5 per week

Status: Permanent Full-Time

Altum Health, a multi-disciplinary rehabilitation and health care provider, is a program of the University Health Network, with over 250 employees across 10 regional sites (Toronto, Cambridge, Barrie, Hamilton, Sudbury, Ottawa, Ajax, Mississauga, and Vaughan). We offer a full continuum of prevention, rehabilitation, and health care services to third party payors and individuals, including the Workplace Safety and Insurance Board (WSIB), employers, and insurers. Altum Health is the largest provider of WSIB Specialty Programs in the province of Ontario.

At Altum Health, we believe in providing “The Right Care. Always.” by offering client-centered services that address the physical, psychosocial, and behavioral issues related to injury or illness. Our services result in positive outcomes and value to our clients and customers. We actively participate in outcomes data collection, analysis and reporting, continuous quality improvement and the education and training of the next generation of health and service professionals.

We are currently looking for an experienced CUSTOMER SERVICE REPRESENTATIVE for our Toronto site. The Customer Service Representative (CSR) is an integral part of our team and is a key point of contact with our patients, customers, staff, and consultants. The CSR role involves clerical and administrative responsibilities in addition to customer service. The CSR exhibits empathy and respect, while collecting & coordinating information related to referrals, services, reports and general requests and inquiries. The role requires someone who communicates professionally and effectively, demonstrating exemplary interpersonal skills. This individual demonstrates exceptional time management, attention to detail, is able to meet deadlines, is able to multi-task effectively, and produce accurate, high quality work. The individual understands and anticipates needs or problems, and problem solves effectively to resolve situations and challenges, escalating as needed. Also conducts appropriate tracking and monitoring of activities, as well as follow-up to ensure that the client, customer and staff expectations are exceeded.


  • Completion of High School education required

  • Completion of related College diploma and/or certificate preferred

  • Experience providing effective front-facing customer service preferred

  • Knowledge of medical terminology preferred

  • Minimum of two years administrative and/or customer service experience

  • Interest and/or comfort in communicating with clients on the telephone

  • Excellent data entry/computer systems skills, word processing skills and telephone skills including good proficiency in Microsoft Office (emphasis placed on Word, Excel, and Outlook)

  • Ability to attend to detail and produce accurate, high quality of work

  • Ability to manage competing priorities under time constraints

  • Ability to demonstrate excellent organizational, time management and problem solving skills

  • Ability to work individually as well as part of a team

  • Demonstrate professionalism and respect while providing exceptional customer service

  • Demonstrate strong interpersonal skills, verbal and written communication skills, and flexibility in dealing with diversity

POSTED DATE: November 17, 2016 CLOSING DATE: December 20, 2016

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.