Capital One Fraud Detection Agent in Toronto, Ontario
Scarborough Milner (93009), Canada, Toronto,Toronto, Ontario,
Fraud Detection Agent
At Capital One, we march to a different beat! With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.
Capital One has celebrated milestones, including:
112 on the Fortune 500 list
More than 45,000 associates globally
More than 65 million customer accounts
Canada’s Top Employer for Young People for 2011, 2012 & 2013
Great Place to Work - Best Workplace in 2013, 2014 & 2015
Best Workplaces in Canada for Women in 2014 & 2015
Top 50 Companies for Diversity (2013) by Diversity Inc.
If you’ve been looking for a different kind of company then you’ve come to the right place. At Capital One, you’ll find energized, positive people all working together to accomplish one goal – customer satisfaction. With many opportunities to develop new skills and great benefits like educational assistance available, you’ll wonder what took you so long to get here.
As a key member of the Capital One team supporting the Costco portfolio, you will assist clients & cardholders with resolving their fraud inquiries and support the detection of fraud transactions or applications.
Assist clients & cardholders with resolving their fraud inquiries
Maintain a positive relationship between the customer/victims and Capital One
Respond promptly to client and customerinquiries
Handle high volume phone calls
Effectively manage service levels
Anticipate client/customer needs and consistently provide superior quality of service
Identify and use appropriate resources
Initiate action to correct telephone, system or operating routine deficiencies
Develop and propose methods to improve service
Review suspicious transactions on accounts
Additional job responsibilities as assigned
Willingness to work varied schedules, including evenings, weekends and holidays
High School Diploma, GED or equivalent certification
At least 6 months of experience in a call center
6 months of fraud related investigation experience
Proficient in Microsoft Office
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.