Capital One Fraud Detection Agent in Toronto, Ontario

Scarborough Milner (93009), Canada, Toronto,Toronto, Ontario,

Fraud Detection Agent

At Capital One, we march to a different beat! With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:

  • 112 on the Fortune 500 list

  • More than 45,000 associates globally

  • More than 65 million customer accounts

  • Canada’s Top Employer for Young People for 2011, 2012 & 2013

  • Great Place to Work - Best Workplace in 2013, 2014 & 2015

  • Best Workplaces in Canada for Women in 2014 & 2015

  • Top 50 Companies for Diversity (2013) by Diversity Inc.

If you’ve been looking for a different kind of company then you’ve come to the right place. At Capital One, you’ll find energized, positive people all working together to accomplish one goal – customer satisfaction. With many opportunities to develop new skills and great benefits like educational assistance available, you’ll wonder what took you so long to get here.

Summary

As a key member of the Capital One team supporting the Costco portfolio, you will assist clients & cardholders with resolving their fraud inquiries and support the detection of fraud transactions or applications.

Responsibilities

  • Assist clients & cardholders with resolving their fraud inquiries

  • Maintain a positive relationship between the customer/victims and Capital One

  • Respond promptly to client and customerinquiries

  • Handle high volume phone calls

  • Effectively manage service levels

  • Anticipate client/customer needs and consistently provide superior quality of service

  • Identify and use appropriate resources

  • Initiate action to correct telephone, system or operating routine deficiencies

  • Develop and propose methods to improve service

  • Review suspicious transactions on accounts

  • Additional job responsibilities as assigned

  • Willingness to work varied schedules, including evenings, weekends and holidays

Basic Qualifications

  • High School Diploma, GED or equivalent certification

  • At least 6 months of experience in a call center

Preferred Qualifications

  • 6 months of fraud related investigation experience

  • Proficient in Microsoft Office

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.