IHG Guest Relations Manager - InterContinental Toronto Centre in Toronto, Ontario

Description:

Do you see yourself as a Guest Relations Manager ?

What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. This role leads the coordination of any guests' needs, special requests, and inquiries to ensure superior service and value for our guests.

Be yourself and at the centre ofit all. Located in the heart of the entertainment and business districtsin downtown Toronto, InterContinental Toronto Centre currently has an openingfor a Guest Relations Manager. If you are passionate abouthospitality and take pride in offering exceptional service, we would love tohave you be a part of the IHG team! Our colleagues continue to aim higherand show they care about our guests and each other to ensure we achieve our goalof creating great hotels guests love.

The Guest Relations Manager will developand implement programs and processes that deliver un-paralleled superiorservice and value for the hotel s VIP and special key guests. Workingvery closely with Concierge Services and Club Concierge Services.This isthe top guest relations job in large full-service, luxury hotel with anextensive facility and services whose focus is providing service and value to asignificant number of IHG Rewards Club accounts, and a large number of VIP andspecial key guests. This position oversees Concierge and Club ConciergeAssociates. Reports directly into Front Office Director.

Qualifications

Collegediploma or degree required. Five years minimum Front Office/Guest ServiceManagement experience at a hotel of similar size and complexity, or anequivalent combination of education and experience. Must speakfluent English. Other languages preferred.

This jobrequires ability to perform the following:

Frequently standing up or moving within and outside of the facility

Carryingor lifting items weighing up to 50 pounds

Handlingobjects, products

Other:

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
  • Problem solving, reasoning, motivating, organizational and training abilities are used often.
  • May be required to work nights, weekends, and/or holidays.

Provide yourself with room togrow. Visit our website at www.torontocentre.intercontinental.com tolearn more.

InterContinental Toronto Centreis an inclusive employer dedicated to building a diverse workforce. Weare committed to providing accommodations throughout the recruitment andselection process for any qualified applicants under the respective provincialhuman rights codes. Please advise the Recruiter to ensure youraccessibility needs are accommodated. Any information received relatingto accommodation will be addressed confidentially.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching defined contribution pension plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

Job: Concierge

Location: ON-Toronto

Requisition ID: TOR001126