Town Shoes IT Support Specialist in Toronto, Ontario

IT Support Specialist, 4 Month Contract

About Town Shoes Limited

There’s no place like Town! We have the hottest brands, teams who love shoes & fashion, unlimited career opportunities.

Town Shoes Limited has been part of the Canadian retail landscape for over 60 years! We are a fashion footwear retailer with nearly 200 retail locations across five banners. Our people make the difference at Town Shoes! We are a diverse group of energetic, passionate and innovative footwear enthusiasts delivering EPIC customer service. It’s more fun at Town!

The IT Support Specialist Position is pivotal in supporting the technology operations within TSL and as such this position is responsible for performing tasks including daily technology operations, Tier 2 POS support, tier 1 & 2 PC support and monitoring of the Windows servers for any errors in both software and hardware. The IT Support Specialist position is also responsible for monitoring the WAN and LAN and network printing operations.


  • Follow defined IT Support procedures and escalations.

  • Ensure daily, overnight, weekly and monthly check lists are followed as scheduled.

  • Assist in creating and maintaining documentation on current procedures, problem determination, backup and recovery processes for the store POS.

  • Recovery of Support Centre, store POS and lab systems in the event of hard drive failures or file corruptions. Process to be completed same day.

  • Provide escalation support for store issues

  • Provide PC support to the Support Centre and place hardware service calls when required.

  • Monitor and Resolution of Help Desk tickets.

  • Escalate software or service errors or halts to the appropriate vendor.

  • Set up new PC’s and move existing equipment as required.

  • Assist in the roll out of software or new equipment to the stores and Support Centre.

  • Test new software or services to better aid the end users.

  • Utilize task check lists to ensure consistency in their execution.

  • Assist in the asset management process by maintaining the resource database.

  • Unpack and check equipment returned from closed stores.

  • Implement ongoing maintenance and assist in the upkeep of the POS terminals, tablets, iPods, Support Centre laptops, desktops and related equipment.

  • Maintain daily contact with other IT team members, retail store associates and Support Centre users.

  • Participate in ongoing training for the IT Support team. This may include both internal and external courses as required.

Required Skills & Abilities:

  • Very strong knowledge of PC operating systems, Windows 7 and 8, MS office products, and MS Server various versions.

  • Strong knowledge of AD and Group policies.

  • Strong knowledge of networking, TCP/IP addressing.

  • Strong communication skills both telephone and written.

  • Strong problem solving skills. Must be able to work under pressure.

  • Must be a team player.

  • Strong organizational skills.

  • Helpdesk ticketing software knowledge (Spiceworks)

  • Working knowledge of MS System Center and Meraki Dashboard an asset.

Required Experience:

  • 2 - 3 years of server operations and IT support experience. Preferably in a Retail environment.

  • Strong working knowledge of Microsoft Office products and Windows operating systems.

Additional Requirements:

  • Be able to work within an on call schedule.

  • Be able to work shifts as required, as part of a rotation within the team.

  • Some store visits required from time to time

  • Occasional lifting and or packing of printers and other computer or telephone equipment.

  • High level of exacting visual concentration (VDT).

  • Strengths in multitasking and organization skills.

  • Be able to accept direction from several sources (Users and Manager).

A Successful TOWN SHOES LIMITED IT Support Specialist Enjoys:

  • The pride of working for one of the most successful retailers in Canada

  • Unlimited opportunity for growth

  • Entrepreneurial environment

  • Flexible schedules

  • Open Door Policy and MUCH MORE!

If you love shoes as much as we do…APPLY NOW!

We would like to thank all Applicants for their interest in Town Shoes Limited. Only Applicants selected for an interview will be contacted. Town Shoes Limited is an equal opportunity employer. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process. We will work with Applicants to accommodate all accessibility needs.

System ID: 2016-4012