Providence Healthcare N16-81 - CUSTOMER SERVICE REPRESENTATIVE, BILLING - Permanent Full Time - Finance in Toronto, Ontario

Competition # : N16-81

Job Type: Permanent Full Time (1.0FTE) - Days

Department: Finance - Business Office


Under the direction of the Director, Finance, the Customer Service Representative is responsible for all aspects of the billing cycle including patient /resident charges, collection and cashiering functions whilst providing customer-focused service to patients, residents, families, staff, volunteers and the general public. All duties are performed in accordance with the Mission and Values of Providence Healthcare.


  • Post monthly Hospital and Houses charges to patient and resident accounts;

  • Monthly invoicing of patient/resident nominated guardians, insurance companies, Department of Veteran Affairs, Public Guardian & Trustee, Federal Government offices, Workers Safety Insurance Board, lawyers and trust companies;

  • Reconciliation of overdue accounts;

  • Collections;

  • Audit and manage various billing processes to ensure compliance with relevant policies and legislation;

  • Receiving and resolving public complaints/problems regarding billing and collections;

  • Interview patients, residents, and their families regarding financial matters;

  • Assist with Customer Service Representative (Cashier) duties, as required;

  • Adhere to Occupational Health and Safety Legislation and Providence Healthcare’s Health and Safety policies;

  • Adhere to Providence Healthcare’s Policies and Procedures, including Incident Reporting Policy;

  • Actively demonstrates the Mission and Values set forth by Providence Healthcare;

  • Other duties as assigned.


  • Two or more years of experience in a similar role in a not for profit environment;

  • Previous experience in the Business Office in a healthcare setting a definite asset;

  • Sound knowledge of accounting practices, office and accounts payable/receivable procedures, preferably in a healthcare setting;

  • Meditech experience preferably with BAR module is also an asset;

  • Computerized accounts payable/receivable system experience;

  • Ability to handle cash transactions, including deposits, withdrawals, issuing receipts and balancing the cash drawer;

  • Exceptional verbal and written communication skill;

  • Ability to build optimum customer relationship;

  • Excellent organizational and time management skills;

  • Expertise in analyzing and proactively identifying potential billing issues to promote optimum revenue capture;

  • Ability to relate to the public in a patient, courteous and cooperative manner;

  • Ability to work in a team environment;

  • Proficient in Microsoft Office, particularly Word and Excel;

  • Very good attendance record;

  • Good performance record.

Job Industry (Choose up to 3 industries) (EN): Healthcare and Medical Services

Career Level (EN): Experienced