EMC Order Management Analyst in Toronto, Ontario

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Order Management Analyst

at Pivotal Software

(View all jobs)

Toronto, ON

Pivotal is a software company that uses its cutting edge development methodology, next-generation cloud platform, and big data analytics to accelerate digital transformation for the world's largest enterprises and most admired brands. At Pivotal, we enable companies to innovate by employing an approach focused on building software.

Our 2,000+ employees across 17 offices worldwide subscribe to an ethos of kindness. We make a point to bring empathy to each and every project, and are guided by a purposeful mission—to transform how the world builds software.

Order Management Analyst

The Order Management Analyst position is a critical role to our Sales Operations and Finance teams at Pivotal. This position will collaborate extensively with functions across the company including Sales Operations, Finance, Legal and Sales worldwide. Operationally, the position will engage with the business management and deals desk functions in advance of order booking, and financially, the position will act as the first review for revenue recognition.

Responsibilities include:

The Order Management Analyst is responsible for the timely and accurate booking of Pivotal worldwide direct and indirect orders.

  • Review all documentation and support required to book Pivotal orders - software subscription, renewals, services, etc.

  • Validate all aspects of transaction packages for accuracy and compliance with Pivotal’s business practices and policies while maintaining customer satisfaction and responsiveness

  • Anticipate issues and initiate actions to ensure customer orders are processed timely and efficiently

  • Works closely with business partners to book deals and resolve any potential issues in a timely manner

  • Drive business process improvements and initiatives with the goal of creating a best in class order management process

  • Ensures accuracy of transactions to guarantee consistent integrity in financial reporting

  • Communicate effectively across all levels of the organization

  • Create and maintain process documentation as needed

  • Ad-hoc projects as time permits

Key Qualifications:

  • Bachelor’s degree in Accounting, Finance or Business Administration preferred

  • 3-5 years of order management experience (quote-to-cash process and associated systems) in a software company, ideally with a subscription sales model

  • Excellent communication and interpersonal skills and experience communicating with all levels of a Sales organization

  • Strong analytical skills

  • Ability to solve issues independently while thinking “outside of the box”

  • Self starter and motivated to drive issues to resolution

  • Organized and detail-oriented

  • Ability to work in a dynamic environment

  • Must have a sense of urgency and be able to work effectively under time critical deadlines

  • Able to work long hours at month-ends and quarter-ends

  • Ideal candidate demonstrates confidence, good judgment and is a team player

Preferred Experience / Skills:

  • Experience in a multi-channel sales environment

  • Salesforce (SFDC) experience

  • Experience with an ERP system (SAP, NetSuite, etc.)

EQUAL EMPLOYMENT OPPORTUNITY GPVTL Canada In (“Pivotal”) is an equal opportunity employer who recognizes the value of every individual in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. Pivotal believes equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

ACCESSIBILITY FOR APPLICANTS WITH DISABILITIES Pivotal is committed to working with and providing reasonable accommodation to individuals with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Pivotal will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If you would like to request a reasonable accommodation, please email AskHR@pivotal.io or call 416-907-9470 ensure to provide your name, the best way to contact you, a detailed description of the nature of any accommodation that you may require (including any materials or processes that can be used to ensure your equal participation).