BD (Becton, Dickinson and Company) Performance Optimization Consultant - Canada in Toronto, Ontario
Life-changers work here
At CareFusion, we create innovative ways to help our customers improve patient care. We rely on bold and inspired employees who share our commitment to helping solve some of healthcare's most critical challenges.
CareFusion is now part ofBecton Dickinson, a global medical technology company focused on addressing many of the world's most pressing and evolving health needs. With our combined technology and expertise, we will become a global leader helping to transform the quality and cost of care for patients and clinicians worldwide. Join us in our mission to improve the future of healthcare and help all people lead healthy lives.
Job Title:Performance Consultant Job Family Group (Function):Learning Job Family:Performance Consulting Track/Level:P3
Job Title: Performance Optimization Consultant Primary Purpose The Performance Optimization Consultant will support clinical learning solutions, customer enablement, and service optimization programs. Reporting to the Director Professional Services, he/she will collaborate with other Professional Services Team members, Sales Partners, Marketing in order to develop product expertise and to support the overall mission and strategy of education and services programs.
Accountabilities include: • Develop and facilitate clinical workflow assessments and optimization engagements to enable customer product utilization • Facilitate customer product training in person or using web-conferencing technologies. • Facilitate customer engagement and communication initiatives; assist in determining business and/or customer needs by effectively conducting interviews and leveraging various tools and analytical methods; summarize findings in a coherent manner to develop and propose appropriate solutions • Support the development of presentations and reports in support of client enablement engagements and optimization services • Maintain communication with internal and external customers to ensure customer satisfaction and continuous program improvement. • Work with Marketing, Implementation, and MMS leadership to ensure business and strategy alignment. • Work closely with team members to guide the development of clinical educational materials and review content for clinical accuracy. • Maintain a high level of knowledge of Medical Systems products and stay informed about upcoming product releases. • Keep current on clinical practice changes and best practice recommendations • Assess clinical and workflow impact of new product releases and translate information into educational materials. • Provide program and project management related to the strategic, logistic, and tactical aspects of customer-facing education programs. • Create and manage communications, Sharepoint portals, forums, etc. • Balance a heavy workload in a fast-paced environment, while working on multiple projects simultaneously. Set individual priorities in context with team priorities, to meet goals in the face of multiple demands. • Be agile and flex with business strategy changes. • Act as a key contributor in a complex environment.
Qualifications • Education: Bachelor’s degree in Education, Clinical (Pharmacy, Nursing) or healthcare related field required. • 3-5 years-experience in performance consulting and developing clinical training programs, educational materials, documentation, manuals, and online tools. • Industry experience with Medical Devices, HIT, product implementation and support in a global environment preferred. Knowledge of health care and delivery system operations, health care informatics, and healthcare terminology (e.g., care management). • Understanding of operations in the Health Care industry and a strong acumen of business processes, including operations, delivery models and revenue models. • Knowledge of Pyxis, Alaris and medical device industry preferred. • Understanding of program evaluation life cycle, data analysis, and clinical best practices preferred. • Clinical background such as nursing or pharmacy preferred. • Good project management experience and effective organizational skills. • Confident and results-driven; consultative orientation, strong people and process/project management capability. • Ability to develop and deliver learning to a wide range of audiences and cultures. • Ability to independently develop complex interventions and performance support solutions • Knowledge of training methodologies, adult learning requirements, needs assessment and evaluation. • Outstanding communicator; an individual who possesses superior written/verbal communication skills, as well as the ability to present his/her views in a clear and compelling manner. • Attention to detail while multi-tasking several complex deliverables across multiple groups, cultures and time zones. • Adaptability; learns quickly and responds positively to complexity. • Comfortable working in a changing environment. • Team player with superior people skills. • Positive attitude. • Willing to make the tough decisions and be held accountable. • Ability to travel up to 30-40% of the time.
CareFusion is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, genetic information, disability status, veteran status, or any other characteristic protected by law.
Title: Performance Optimization Consultant - Canada
Requisition ID: 1605014L