University Health Network RM&R Analyst - RM&R Operations in Toronto, Ontario

RM&R Analyst - RM&R Operations - Toronto, Ontario

Job Posting #793969

Job Title: Analyst (Temporary Part-time)

Department: Regional Program Operations, Resource Matching and Referral (RM&R) Program

Reports to: Program Manager, Regional Applications

Location: Atrium on Bay, 20 Dundas St. W.

Status: Temporary Part-Time (6 month Contract)

Resource Matching and Referral (RM&R) is a shared electronic tool that enables matching of patients to appropriate clinical programs/services, and the transmission of electronic referrals between Acute, Rehab/Complex Continuing Care (CCC), Long-Term Care (LTC), and Community Support Service (CSS) agencies. For more information about the RM&R Program, please visit our website at: .

The RM&R Analyst is responsible for the planning, design, configuration and testing to support the delivery of, or changes to, the RM&R application.

The Analyst has the following responsibilities:

  • Manage all aspects of the end to end release process

  • Perform quality assurance, including defining the test approach, developing test cases, and executing testing

  • Manage release testing to predefined acceptance criteria

  • Ensure release acceptance is obtained, inclusive of business sign off

  • Develop and maintain a database of known defects

  • Investigate and report known errors and workarounds

  • Responsible for overseeing incident, problem, and change management for release and deployment activities

  • Ensure adherence to established policies and procedures

  • Ensure coordination of activities in testing and training environments

  • Coordinate release documentation and communications, including end user training and release notes

  • Provide management reports on release progress

Qualifications include:

  • Ability to manage multiple projects and adapt to changing priorities

  • Ability to thrive in a fast-paced, team-oriented work environment

  • Self-motivated team player who can work independently

  • Very good interpersonal, verbal and written communication skills

  • Information Technology Infrastructure Library (ITIL) certification preferred

  • Quality Assurance (QA) experience preferred, inclusive of experience with automated testing (e.g., Ranorex)

  • Business Analysis (BA) experience preferred

Staffing Advisor, Human Resources, AOB - Posting # 793969

Posting Dates: Nov 17 - Dec 1, 2016

For current UHN employees, only those who have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, and possess all the required experience and qualifications should apply.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide for the open position. Applicants need to make their requirements known when contacted.