Emtec, Inc. Salesforce.com Senior Business Analyst in Toronto, Ontario
Wave6, an Emtec company, is an award-winning Salesforce implementation partner dedicated to helping businesses enhance their internal processes and deliver impeccable customer experiences. We do this by leveraging powerful Cloud, Mobile, Analytics and Social technologies that allow our customers to expand, optimize and manage their Salesforce instances, ensuring they are fully equipped to navigate these tumultuous times and emerge at the top of their markets.
Our creative solutions have been recognized by our industry – including the 2016 Dreamforce Innovation Award in Mobile Apps and the 2015 Dreamforce Innovation Award in Analytics – and we’re insanely proud of our company culture that rewards collaboration, skill and hard work. We serve as a trusted partner to such world-class brands as General Electric, Home Depot, Kelly Services, Mesirow Financial and more.
We’re looking for talent like yours to help us take this impressive team even further. See where your own potential will take you!
Optimally applicants will be based in Toronto or Ottawa regions to serve our Ontario clients; however, candidates from regions nearby will be considered.
We are looking for experienced, energetic, hard working individuals for the role of Senior Business Analyst within our rapidly growing Salesforce.com practice. We are a Salesforce Silver Consulting Partner and Salesforce.org Impact Partner with exciting projects at larger enterprise and growing mid-market clients throughout N. America with a concentration in Ontario, the US Midwest and US Northeast.
Wave6 projects require travel (approximately 20%) from time to time with a healthy balance of remote and onsite client interaction.
Responsibilities will include:
Ability to understand clients business process and translate into concise requirements abstract upwards from low-level information to a basic understanding of the client established project goals (including C-Level)
Deep understanding of the various components of Salesforce objects, relationships to each other and how to best align to customer requirements
Providing best practice knowledge on business processes and Salesforce configuration expertise
Exceptional application configuration and documentation of application and how fits to clients goals and requirements
Outstanding analytical skills to assist in research and problem solving of client business needs
Review, develop and execute plans to address user requirements, increase adoption and engagement with Salesforce application
Ownership of the project deadlines and management of meeting the specified timelines provided by project manager
Developing and updating training materials and communication updates for customer projects
Being an expert in curriculum development considering change management needs of the clients
Conducting training on Salesforce application to clients user base
Developing and managing strong relationships with sales management to ensure proper use of the application
Substantial impact on the success of the clients projects and connection of the project team understanding the to-do’s and timeline for completion
Ability to train designated system administrator via project knowledge transfer on client implementation, optimization or specific business tools connected to Salesforce
Contributing to creation and delivery of customer presentations
Possessing nimble, creative thinking beyond the boundaries of existing industry practices and customer mindsets
Must Have Skills:
5+ years of experience leading implementations of enterprise class systems
3+ years of experience working with the Salesforce.com product
Hands on configuration work as well as managing project team members
Valid driver's license
Salesforce.com Certification including:
Saleforce.com Consultant Certification
Salesforce.com Sales Cloud and/or Service Cloud certification
Experience at other certified Salesforce.com consulting firms
Demonstrated ability to manage projects to a budget and scope
Ability to link business processes with product/technical solutions
Understanding of the capabilities of APEX and Visualforce
Experience with the Salesforce.com APEX data loader or other data tools
Familiarity with multiple implementation standards and methodologies
Strong written and verbal communication skills, executive level presence and experience in facilitation
Lean thinking, nimble to drive change that enables efficiencies and drives growth
Collaborative and consultative work style
Strong client interaction experience
Proven ability to work well with teams
Wave6, an Emtec Company, is an Equal Opportunity Employer
Canadian citizens and those authorized to work in the Canada are encouraged to apply