CLEAResult Supervisor - Technical Review in Toronto, Ontario

Overview:

CLEAResult is seeking a Supervisor of Technical Review, to join our growing program team. The successful candidate will have numerous responsibilities, including managing a large team that preforms technical review of prescriptive incentive applications. The individual will report to the Director of LDC Programs, although reporting structures may change from time to time depending on business requirements.

Responsibilities:

  • Manage a team of up to 10 technical reviewers (predominately interns)

  • Responsible for the performance and utilization of the prescriptive technical review team

  • Responsible for ensuring weekly batch submission numbers are high (exceed 100 per week)

  • Responsible for dispatching and assigning all incentive applications

  • Responsible for optimizing productivity of the prescriptive portfolio while delivering on KPIs

  • Responsible for ensuring high levels of customer service to end users and applicant reps

  • Manage all aspects of the prescriptive portfolio including productivity, SLAs, quality, dispatch, staffing, & team members

  • Manage a backlog of prescriptive applications (everything under review)

  • Manage all client escalations related to prescriptive incentive applications

  • Manage day to day operations and mentor the the prescriptive technical review team

  • Responsible for pro-actively designing/managing/delivering KPIs, SLAs, and prescriptive growth strategies

  • Responsible for managing CLEAResult’s evolving internship program

  • Responsible for developing & communicating insights related to prescriptive business performance

  • Responsible for prescriptive forecasting activities (energy savings, financial performance, resource requirements and workload)

  • Responsible for weekly reporting on the performance of the prescriptive portfolio

  • Responsible for ensuring initiatives related to the prescriptive portfolio are launched & realized

  • Responsible for utility interaction on aspects related to prescriptive applications

  • Collaboratively works with the multi-disciplinary team to ensure business objectives are realized

  • Works on special projects as required

  • Assist Program Managers and Director of Commercial Services as required

Qualifications:

  • Post Secondary Education: B.A.Sc. (Mechanical, Chemical, Electrical, Systems Engineering

  • Direct program or management experience an asset

  • 2+ years of technical review experience required

  • Highly-detail oriented, superior organization, and capable of managing multiple priorities

  • Experience working within a team that delivers or reviews save on energy programs

  • Significant expertise with commercial building systems and energy efficiency

  • Excellent verbal and written communication skills and ability to communicate with a variety of stakeholders, including program management, clients, and trade allies

  • Familiarity with incentive programs, application processes, and documentation requirements

  • Demonstrated comfort level with highly technical concepts and quantitative analysis

  • Ability to present complex information comfortably to internal and external audiences

  • Interest and technical aptitude required to understand a wide variety of commercial energy efficiency programs, strategies and tactics.

  • Mastery of Excel, Word, and PowerPoint

  • Established analytical, critical thinking, and problem solving skills

  • High energy and positive atitude required

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Job ID 2016-4243

Physical Job Location Toronto, Ontario