Canada Mortgage and Housing Corporation Training Specialist in Toronto, Ontario


  • CMHC: * Because What I Do Matters


  • Canada Mortgage and Housing Corporation (CMHC) * isthe heart of a world leading housing system that is making a difference for Canadians every day by helping them meet their housing needs. As Canada’s authority on housing, CMHC works with a variety of stakeholders to help ensure that the Canadian housing system remains one of the best in the world. Our work matters to a great many people and our employees matter to us.

  • Bring your communication skills and your client service expertise to the position of Training Specialist in Toronto. *

In thisfull-time permanenthybrid position, you will be a member of the Ontario Client Relations team and will have a dedicated contribution to the Homeownership Underwriting team for approximately 4 months of the year. In Client Relations, you will be accountable for a specific client portfolio of lender adjudication centres, develop in-depth knowledge of your client’s needs and priorities and provide customized training and support, while maintaining specialized knowledge of CMHC’s programs. You will also be a member of the national training specialist team and contribute insights and opportunities while collaborating on the development of new training material. While supporting the underwriting function, you will analyse and make decisions on files and offer advice and support to clients. Working with both teams, you will enhance the knowledge and expertise of CMHC’s Account Managers and Residential Underwriters while ensuring consistent messaging across the insurance function.

  • How You Will Be Contributing *

  • Developing and maintaining strong ties and long-term relationships with clients and recognizing business opportunities.

  • Working with the CRM training team to deliver customized programs that enhance the knowledge and expertise of CMHC’s RUs and Account Managers while ensuring consistent messaging across the insurance function.

  • Establishing relationships with key external training experts within financial institutions and Education facilities to further expand CMHC’s reach within targeted organizations in order to compliment other insurance business strategies.

  • Analyzing and synthesizing a wide variety of information, such as volume reports and market analysis data, to develop and execute sales strategies to promote CMHC mortgage loan insurance within a diversified portfolio

  • Meeting or exceeding business targets, including information transfer, client visibility, market share and business volumes

  • Delivering presentations and training at client events and participating in training and information activities as part of strategic client support.

  • Managing your assigned portfolio, including the budget and other resources, to ensure optimum client service and efficiency.

  • Analysing risk of insurance applications transmitted by the Approved lendersand providing a risk response commensurate with CMHC’s programs and underwriting policies.

  • Providing information and professional opinions on areas of activity covered by CMHC mortgage loan insurance.

  • Clarifying CMHC's underwriting policies to Approved lenders.

What We Are Looking For

  • A commitment to demonstrating CMHC values.

  • Bachelor’s degree in administration, preferably with a specialization in commerce or marketing, and at least five (5) years of relevant experience or an equivalent combination of education and relevant work experience.

  • Demonstrated experience in building and maintaining client relationships and recognizing business opportunities

  • Demonstrated experience in communicating information to various audiences.

  • Demonstrated experience working with underwriting products, policies, practices and procedures.

  • In-depth knowledge of the mortgage initiation industry, particularly CMHC mortgage loan products and services.

  • Excellent marketing and business development skills, with an aptitude for delivering effective group presentations and training.

  • Ability to read and interpret property appraisal reports.

  • Demonstrated ability to work independently as well as part of a team to achieve common goals

  • Excellent organization and time management skills enabling the balance of workloads and the prioritization of requests to meet deadlines with strong attention to detail.

  • Ability to achieve results, deliver quality work and adapt to changing priorities.

  • Excellent interpersonal (tact and diplomacy) skills including the ability to persuade others.

  • Ability to analyze and synthesize information.

  • Self-starter with good organizational skills.

  • Advanced proficiency in Microsoft Office (Word, Powerpoint, Excel).

Core Competencies


Client Focus/ Innovation/ Valuing and Respecting Individuals

Functional Competencies


Analytical Thinking/Communication/Leadership/Flexibility/Focus on Results/Maximizing Quality/Relationship Building/Teamwork

What CMHC Has To Offer

  • Competitive Total Compensation package

  • Competitive Annual Salary

  • Comprehensive flex benefit program

  • Defined Contribution Pension Plan

  • Eligibility for Performance Bonuses

  • In-house learning and development opportunities

  • Career Growth Opportunities

  • Employee and Family Assistance Program (EFAP)

  • New Hire Mentorship Program

  • Various onsite amenities

APPLY today

This job posting will be active until 11:59 pm EST on December 11, 2016 , however, the competition may remain active until a successful candidate has been chosen.

To Note

  • We sincerely thank all candidates for their interest, however, please note that only those applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.

  • Selected candidates may be required to do a presentation or assessment as part of the interview. If so, they will be advised in advance. In the event that tests are administered, candidates will also be advised in advance.

  • Candidates must be eligible for Reliability Clearance

  • Candidates who do not meet all of the position requirements may be considered in an under-fill capacity, in which case the person will be hired at a lower level than the position level.

  • A valid driver’s licence and access to a reliable vehicle, as this position requires some travel, including site visits.

Organization: *Insurance Client Relationship Management

Title: Training Specialist

Location: ON-Toronto

Requisition ID: 6494