Walmart Customer Value Department Manager in Tsawwassen, British Columbia

The Customer Value Department Manager will provide customer service by coordinating the activities of associates to complete assigned handheld terminal activities. This will be accomplished by completing price changes, merchandise picks, bin audits and finalizing counts all in a safe and clean environment. This Department Manager will function as a lead of a team to strategically plan and execute duties based on workload and operational functions.

Preference will be given to existing Associates currently employed at this location in a similar position. For any new or recently opened stores, all applications will be considered. Primary responsibilities are listed below. Other responsibilities may be assigned.

  • Assigning associates to areas of the salesfloor in partnership with the respective salaried Manager

  • Completing price changes

  • Picking and stocking merchandise

  • Correcting Perpetual Inventory – PI and shelf capacity errors

  • Working picks from automated systems

  • Completing backroom bin audits

  • Reviewing finalized count listings and refer to appropriate ASM

  • Completing warehouse claims

  • Training, coaching and offering feedback to associates

Provides excellent Customer service through:

  • Practicing the 3 Meter Rule

  • Responding to customer requests for information and service

  • Assisting customer in locating merchandise

  • Providing a clean, stocked, well zoned store

Ensures that safe work habits are being followed by:

  • Performing warm-up stretches prior to shift

  • Being knowledgeable about emergency and safety procedures

  • Following pallet jack and equipment safety procedures

  • Following proper lifting techniques

  • Maintaining a safe work area, free of excess debris and fixtures

  • Following riser and ladder safety

  • Being knowledgeable with lockout/tag out procedures

  • Properly handling all liquid and chemical spills

  • Maintaining a clean accessible fixture room

Ensures cleanliness through:

  • Disposing of trash/boxes quickly

  • Keeping a clean, hazard free work area

  • Maintaining clean modulars

  • Zoning departments

Demonstrates initiative and dependability by:

  • Working well on his/her own and requiring very littler supervision and follow-up

  • Excelling in a team working environment

  • Being flexible based on the freight flow and demand Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Previous supervisory and working experience in a Retail environment is an asset.

Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Basic Reading/Writing Skills Ability to understand to the meaning of written or printed matter and to record information by inscribing characters or symbols. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the Associate is regularly required to: Spend frequent periods standing with a constant opportunity to move about. It is an occasional requirement to stoop or lift material, fixtures or equipment and climb a ladder. The Associate must regularly lift and/or move up to 9.1 kg (20 lbs.) and occasionally lift and/or move up to 18 kg (40 lbs.).

Work Environment The work environment characteristics described in this section are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is located in a comfortable indoor area. Conditions could produce mild discomfort on occasion, e.g., dust, moderate noise. Regular need to give close attention, either hearing or seeing, to what is happening is required. There is some modest pressure from deadlines or other productivity standards. Work is somewhat repetitious.