Amazon.com IT Support Engineer in Vancouver, British Columbia
Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon Global IT Support! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”
Amazon, is seeking bright, adaptable, and hardworking applicants to work at our corporate location in Vancouver, BC. IT Support Engineers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Engineer excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines.
Regular activities include:
Windows/Mac/Linux OS deployment and support
User hardware/software/peripheral support
LAN troubleshooting and support
Hardware procurement and asset management
Creating and maintaining documentation
Mentoring and handling escalations from junior technicians
4+ years hands-on IT Support experience.
2+ years experience supporting Microsoft Windows 7/10
Experience supporting Macintosh OS 10.10 or later
Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
Proven skills in PC repair, troubleshooting, deployment, and liquidation
Proven ability to work successfully with limited supervision
May require lifting or carrying desktop computers up to 25 lbs
Some on call responsibilities are required
Some exposure with Linux or Unix
Bachelor's degree in Computer science or IT related field.
Industry training such as Microsoft MCSE, MCITP
Experience with Cisco IOS (CLI) or Cisco certification
Linux systems administration skills / certification
Experience with scripting, programming, or SQL
Experience with project management
Experience with Data Cabling / Computer Facilities maintenance
Experience with server administration (Windows or Linux)
Experience with Audio/Visual or video conferencing support
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
AMZR Req ID: 461173