Shinola Retail Key Holder in Vancouver, British Columbia
In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available.
Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.
The Key-holder is responsible for supporting the Store Manager in the store's day-to-day operations as well as help to develop the brand and market Filson’s high-quality products. The Filson brand is built on a reputation of excellent product quality and performance as well as exceptional customer service. This position serves customers by providing merchandise; supervising staff.
Provide exceptional service to all customers through sales, customer service and clientele.
Identifies current and future customer needs by establishing rapport with potential and actual customers and other persons in a position to better understand service expectations
Supports the Store Manager in selecting store staff by recruiting, selecting, orienting, and training employees
Promotes employee selling and merchandising skill by demonstration and leading by example
Maintains store staff job results by coaching, counseling, and planning, monitoring, and appraising job results.
Supports marketing merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
Prepares reports by collecting, analyzing and summarizing information
Ensures availability of merchandise and services by maintaining inventories.
Ensure that Filson Standards and Operating Standards are met or exceeded to support brand consistency.
Protects employees and customers by providing a safe and clean store environment
Responsible for overall appearance of the store, including mechanical operations as well as fixtures and overall maintenance of the store. Insure that outside services for maintained and improvement are recruited as needed.
Supports operations by enforcing program, operational, and company policies and procedures.
Be able to work evenings, weekends and holidays as needed.
Other duties as assigned.
Exceptional selling skills, customer service, and clientele
3 + years as a Key-Holder or Assistant Manager in a Retail Store
Strong written and verbal communication skills.
PC based computer skills; with Word, Excel, and telecommunication experience.
Able to lift and carry 30 pounds
Able to reach overhead
Able to pull clothing and luggage from shelves
Able to bend, kneel, or stoop
Must be able to stand for long periods of time
Able to work weekends, holidays and evenings.
Note: This job description is not meant to be all-inclusive. Employee may be required to perform other duties to meet the ongoing needs of the organization
Filson is an equal opportunity employer. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law. Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.
With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.