Alaska Airlines - Alaska Air - Horizon Air Station Duty Manager in Vancouver, British Columbia

Regular/Temporary: Regular

Job ID: 27832

Full/Part Time: Full-Time

Location: Vancouver, BC

Job Title: Station Duty Manager


Horizon Air: behind the name are men and women with a "can-do" spirit and a passion for excellence. Launched in 1981, Horizon Air provides service to cities throughout California, Alaska, Oregon, Washington, Idaho, Montana, Nevada, Baja California Sur (Mexico), and British Columbia and Alberta (Canada). Together, Horizon Air and sister carrier Alaska Airlines serve more than 90 cities and are subsidiaries of Alaska Air Group Inc. (NYSE:ALK).

It's a heartfelt approach, as much as technological innovations and customer-pleasing onboard service, that is at the core of the "Horizon experience". This has brought us national and international recognition: Horizon Air was named "Regional Airline of the Year" by Air Transport World magazine in 2007 and was also ranked among the top 10 domestic single-class airlines by Travel+Leisure magazine readers from 2002 through 2009. .



  • Coordinate all phases of Vancouver operations, to include daytime, nights, weekends and holidays with full authority to make decisions critical to maintaining Company operating and safety objectives

  • Provide feedback on probationary and grievance processes with recommendations for appropriate discipline if needed

  • To manage and provide immediate feedback and oversight on internal staff and vendor performance

  • Measure internal and vendor productivity

  • The person in this role will make recommendations to the Regional Manager Canada on appropriate changes to ensure quality service and operational goals are achieved while meeting established productivity goals

  • Manage Ground Service Vendor and Customer Service day to day operation, ensure an unwavering Commitment to Horizon Air and Alaska Airlines Safety culture, Compliance, Operational and Passenger expectations are being met

  • Collaborate with Maintenance, Flight Ops, Inflight MCO and SOC to decide acceptable passenger, baggage, and on-time performance impacts due to off schedule operations

  • Assist with Regional Manager Canada on facility and future infrastructure projects at YVR

  • Attend all associated meetings that pertain to both airlines operation at Vancouver Airport, to include AOC and Trans-border, All Managers Meetings, Leadership Meetings

  • Help coordinate with station trainers all training needs associated with both airlines

  • Responsible for employee recognition and attaining operational performance goals including: MAP rate, On-time performance, Time-to-Carousel and Customer Satisfaction

  • Implement any procedural or process changes as they relate to the arrival or departure of aircraft, passenger flow and balancing, and baggage make-up and delivery

  • Provide leadership and direction to ensure that high standards and performance are maintained

  • Other duties as assigned


  • Bachelors degree preferred

  • Minimum of three years airline experience in leadership positions with proven skills in passenger service/station operations including cargo handling, ground operations and personnel administration required

  • Management experience in airline vendor oversight required

  • Experience with scheduling shift work, administering bargaining unit employees, budget controls, administering discipline and demonstrated motivation skills required

  • Analytical with ability to problem solve, make decisions, instruct and coach employees

  • Familiar with CBSA, CATSA, TSA, FAA, and IATA regulations and requirements related to passenger and ground handling

  • Excellent oral and written communication required

  • High school diploma or equivalent required

  • Must be authorized to work in Canada .


The location for this position is at the Vancouver International Airport (YVR).


For eligible employees, our company offers a competitive total rewards package that includes;

  • insurance coverage (medical, dental and vision care)

  • retirement savings plan

  • monthly and annual incentive bonus plans

  • paid time off

  • generous employee travel program (with flight privileges on Alaska Airlines as well)

Key to Horizon Air's success is its distinctive culture, where partnership thrives and co-workers go out of their way to help each other. Each day, employees are guided by the shared values of Integrity, Heart, Partnership, Innovation/Initiative and Continuous Improvement. Horizon Air also fosters a diverse and inclusive culture and is an Equal Opportunity Employer. .


Please apply on or before: THURSDAY, DECEMBER 8TH

Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.